Servicenow Technical Expertise
Timestamp Group aggregates several leading Portuguese IT solutions and services companies around the concepts of excellence and knowledge sharing. We are committed to technological leadership, based on the quality of our service and technological solutions, supported by continuous training and certification.
Role: Servicenow Technical Expert
Responsibilities:
- Resolving or escalating Incidents;
- Escalating RITM (Request for IT Service Management);
- Creating and solving problems;
- Contributing to the Silva Service Catalogue maintenance;
- Testing monthly Silva releases and Silva upgrades;
- Delivering trainings to Silva
- users; - Managing projects that only require changing data.
Expertise:
- Expertise with Service
Now; - Expertise of Service
Now products; - Expertise in ITIL and managing IPC (Incident, Problem and Change) process;
- Providing user support;
- Team coaching;
- Working in an emergency and/or changing context;
- Managing several topics at the same time and managing priorities;
- Dealing with complex topics.
Leadership expertise:
- Building a positive mindset;
- Being proactive;
- Listening to people and hearing about their concerns;
- Expertise on critical priorities;
- Taking responsibility and making decisions according to the team mandate;
- Supporting coworkers.
Environment: English
Place: Lisbon (hybrid)
Start: ASAP
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