ServiceNow System Senior Administrator Braga

ServiceNow System Senior Administrator
Braga
Braga, Braga, Portugal

Job Description

Purpose

The person in this role will serve as the main point of contact for support, administration, and maintenance of the Service
Now platform and associated applications.

Responsibilities

The Service
Now System Senior Administrator will work with a team to manage the configuration and maintenance of a Service
Now system in a
- paced agile project environment.

1. Perform
   -
   - day support, administration, and maintenance of the Service
   Now platform.
2. Work directly with the Service
   Now Admin Team to resolve support issues and fulfill their requests within Service
   Now.
3. Manage a team of Service
   Now System Administrators.
4. Resolve LDAP/SSO related issues and
   - related issues.
5. Enable plugins (available or HI portal).
6. Create transform maps if necessary to transform the data.
7. Modify existing transform maps.
8. Add or modify field maps to map the fields into Tf
   SNow.
9. Create or modify simple transform map scripts to transfer data smoothly into Tf
   SNow.
10. Create/Customize SLAs.
11. Create Service
    Now reports and dashboards.
12. Manage email properties and system properties.
13. Table archiving.
14. Coordinate with Service
    Now vendor support for planned events, changes, or activities carried out in the Service
    Now datacentre.
15. Create Basic Service Catalog UI.
16. Promote update sets.
17. Resolve service portal related issues.
18. Validate ACL for troubleshooting and manage workflow troubleshooting.
19. Manage 3rd level support and escalations.

Technical Skills

Java, Java
Script, DBMS concepts, Service
Now ITSM modules, Service
Now Platform, and Cloud Infrastructure Concepts.

Role Pre-Requisites

The candidate should have at least 12 months of
- on experience with Service
Now Administration, database concepts, and data onboarding experience.

1. Understand the dependency between different Service
   Now platform and cloud components.
2. Have experience with Service
   Now datasets, transform maps, and reporting.
3. Exposure to Agile/SCRUM methodology.

Certifications

Service
Now System Administrator

ITIL Foundation