ServiceNow Sys Admin Lisboa

ServiceNow Sys Admin
Lisboa
Lisboa, Lisboa, Portugal

Your connection with Aubay starts in the following lines:

Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems. We have more than 150 active partners and we operate in sectors such as banking, insurance, telecommunications, services, energy and transports.

What are you going to do?

• Configure and manage the ITSM module, including Change Management, Service Requests, Incident Management, and Problem Management.
• Optimize business processes and oversee continuous improvement initiatives.
• Assess the current environment and recommend automation opportunities wherever possible.
• Create and maintain technical documentation.
• Manage the Service Catalog and Service Level Agreements (SLAs).
• Coordinate upgrades and modifications to the Service
  Now instance.
• Oversee permissions and access management (roles, users, and groups).
• Perform regular maintenance checks to ensure optimal instance performance.
• Troubleshoot operational and system issues on a daily basis.
• Deploy update sets from
  - production environments.
• Configure and manage notifications and alerts.
• Set up and schedule reports.
• Ensure the health and accuracy of the CMDB.
• Manage access control lists (ACLs) and develop scripts (server and client).
• Design and manage standard load templates for data imports.
• Resolve incidents and handle routine service requests.
• Provide process training to business stakeholders.

What are we looking for?

• 3+ years of experience on a similar role.
• Bachelor’s Degree in computer science or equivalent degree.
• Strong knowledge on both CMDB and ITSM modules.
• Proficiency in Service
  Now configuration, administration, and usage.
• Hands-on experience with Service
  Now development, management, and deployment.
• Ability to troubleshoot system issues and recommend
  - term solutions.
• Knowledge of Java
  Script, HTML, XML, and web services (REST, API, SOAP).
• Understanding of Service
  Now implementation and ITIL best practices.
• Service
  Now CSA (Certified System Administrator), Service
  Now ITSM Fundamentals, and ITIL Foundation certification are a plus.
• Knowledge of IT Operations Management (ITOM) and Infrastructure is a plus.
• Written and verbal communication skills in English (B2 or above).
• Candidates must be based in Portugal and possess either European citizenship or a valid Work Visa/Residence Card for Portugal - mandatory requirement.
• Hybrid work model: 2 to 3 days/week in office in Lisbon.

What do we have to offer you?

• Health Insurance;
• Feedback&Coffee – the system that includes Aubay’s Performance Management Cycle, with regular moments of feedback and the Career Progression Model;
• Working model: hybrid;
• A Training Academy designed to think of you and your needs. You can count on technical and behavioural training sessions (e-Learning and classroom), Meet&Techs, Webinars and Mentoring;
• Events and Teambuildings.

What makes us different?

• Our organizational culture is based on values such as transparency, team spirit, regular feedback and continuous learning;
• Reference prizes and birthday present;
• We don’t have a dress code;
• We know your name and all address each other informally;
• You will grow in good company. Isn’t this one of the ways in which to develop professionally?

If we got your attention, we now hope to spark your enthusiasm. Ready for the first phase?

We are waiting for you at daniela. vieira@aubay. pt

Personal Data collected by AUBAY PORTUGAL as Data Controller, regarding the identification, contact and professional capabilities of the candidates, in the present procedure, will be processed for the application analysis, having in consideration that the processing is conducted in order to to take the steps, at the request of the data subject, prior to entering into a contract;

Personal data sent through the present application will be kept by Aubay during the application procedure and will remain stored whilst updated (for one year period).

The collected data might be transferred or include other processing actitivites, as long as the data subject is informed, in the occurrence of a standard application and selection procedure, for the compliance of legal obligations for the time required by law.

For any queries or request regarding personal data protection rights, the Data Subject may contact AUBAY PORTUGAL’s headquarters in Avenida Duque D`Ávila, nº46 em Lisboa or use the DPO’s
- mail - dpo@aubay. pt. The Data Subject also has the right to file a complaint with the National Data Protection Authority – www.cnpd. pt.

(please do not include data regarding racial or ethnical origins, political opinions, religion, philosophy, biometrical data, health data, sexual life and orientation, or relating to criminal convictions and offences. )