ServiceNow Sys Admin
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Talent Recruiter Team Leader @ Aubay Portugal
Your connection with Aubay starts in the following lines:
Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems. We have more than 150 active partners and we operate in sectors such as banking, insurance, telecommunications, services, energy and transports.
What are you going to do?
- Configure and manage the ITSM module, including Change Management, Service Requests, Incident Management, and Problem Management.
- Optimize business processes and oversee continuous improvement initiatives.
- Assess the current environment and recommend automation opportunities wherever possible.
- Create and maintain technical documentation.
- Manage the Service Catalog and Service Level Agreements (SLAs).
- Coordinate upgrades and modifications to the Service
Now instance. - Oversee permissions and access management (roles, users, and groups).
- Perform regular maintenance checks to ensure optimal instance performance.
- Troubleshoot operational and system issues on a daily basis.
- Deploy update sets from
- production environments. - Configure and manage notifications and alerts.
- Set up and schedule reports.
- Ensure the health and accuracy of the CMDB.
- Manage access control lists (ACLs) and develop scripts (server and client).
- Design and manage standard load templates for data imports.
- Resolve incidents and handle routine service requests.
- Provide process training to business stakeholders.
What are we looking for?
- 3+ years of experience in a similar role.
- Bachelor’s Degree in computer science or equivalent degree.
- Strong knowledge of both CMDB and ITSM modules.
- Proficiency in Service
Now configuration, administration, and usage. - Hands-on experience with Service
Now development, management, and deployment. - Ability to troubleshoot system issues and recommend
- term solutions. - Understanding of Service
Now implementation and ITIL best practices. - Service
Now CSA (Certified System Administrator), Service
Now ITSM Fundamentals, and ITIL Foundation certification are a plus. - Knowledge of IT Operations Management (ITOM) and Infrastructure is a plus.
- Written and verbal communication skills in English (B2 or above).
- Candidates must be based in Portugal and possess either Portuguese citizenship or a valid Work Visa/Residence Card - mandatory requirement.
- Hybrid work model: 2 to 3 days/week in the office in Lisbon.
What do we have to offer you?
- Health Insurance;
- Feedback & Coffee – the system that includes Aubay’s Performance Management Cycle, with regular moments of feedback and the Career Progression Model;
- Working model: hybrid;
- A Training Academy designed to think of you and your needs. You can count on technical and behavioural training sessions (e-Learning and classroom), Meet & Techs, Webinars and Mentoring;
- Events and Teambuildings.
What makes us different?
- Our organizational culture is based on values such as transparency, team spirit, regular feedback and continuous learning;
- Reference prizes and birthday present;
- We don’t have a dress code;
- We know your name and all address each other informally;
- You will grow in good company. Isn’t this one of the ways in which to develop professionally?
If we got your attention, we now hope to spark your enthusiasm. Ready for the first phase?
We are waiting for you at daniela. vieira@aubay. pt
We will use personal information that you have sent us to consider your application for the relevant function. By giving us your information/documents by email, you consent to Aubay Portugal treating your personal information. Your privacy is important to us. Please check our Privacy Policy, which explains how we will use and store your personal information. It also explains the rights you have regarding your information and how you can contact us for clarification of questions or requests.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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