ServiceNow Solution Manager M/F Porto

ServiceNow Solution Manager M/F
Porto
Porto, Porto District, Portugal

Job title

Service
Now Solution Manager M/F

Contract type

CDI

ABOUT THE COMPANY:

Alten is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market.

We achieved a turnover of more than 4. 069 billion euros in 2023 and now have 57, 400 employees, 88% of whom are consulting engineers.

ABOUT PORTO & POSITION:

To support our European intensive growth, the Group has decided to build a large Shared Services Center based in Porto. In this context, we are seeking a Service
Now Manager to join our Shared Services Centre and support the overall ongoing Transformation Program. This is an exciting opportunity to support the transformation of our European Service
Now platform for Alten companies worldwide.

As the Service
Now Solution Manager within the Alten Group Worldwide DSI, you will lead the Service
Now Center of Excellence (Co
E), based in Porto, Portugal. This is a global role where you'll manage a
- functional team and oversee all services related to the Service
Now platform for Alten companies worldwide.

Key Responsibilities:

• Team & Project Management: Manage a team of 6 experts, overseeing deployment and support for Service
  Now core modules like ITSM, HR, ITOM, and Facilities;
• Governance & Roadmap: Define and manage the Service
  Now strategy and roadmap, align it with the group’s IT strategy, and ensure compliance with standards such as ISO, ITIL, and LEAN;
• Service Delivery: Ensure timely and
  - quality project execution while adhering to the budget;
• Agile Methodologies: Manage project backlogs, sprint planning, and delivery using Agile/SCRUM methods;
• Budget & Financial Management: Handle both recurring and
  - recurring project budgets;
• Manage the recurring and
  - recurring budget related to the Service
  Now solutions run and projects activities;
• Make sure to have the appropriate level of contribution to deliver the scope of work for the projects you are engaged in;
• Rely on the Data and analytics solutions provided by the IM IT landscape to analyse the solutions Datas (ITSM, HR, Facilities, ITOM and App
  Engine) in order to have more insights to support your
  - making.

Minimum/Essential Skills/Qualifications

• Master’s degree (or equivalent years of experience). [BAC+5]

• 10 years overall experience (3 to 4 years as product owner), while 5 to 6 years of experience with Service
Now.

• Good understanding of ITIL (Certification is a plus).

• Experience in HR services digitalization with Service
Now.

• Experience in IT services digitalization with Service
Now.

• Understanding of Agile/SCRUM methodologies.

• Experience in shaping strategies and vision, deliver solutions, and provide thought leadership.

• Experience in dealing with Cloud Offerings / Saa
S.

• Effective interpersonal, communication skills to articulate at different levels of organization hierarchy.

• Experience in managing and leading partner/supplier relationships.

• Strong financial and budget management.

• Quality – Lean / Kanban / Six Sigma skills as plus.

PERKS:

• Permanent contract,
• Health insurance,
• Professional development and growth opportunities.
  
  

At Alten group a strong culture of respect, ethics and compliance exists since the company was founded. Here you will find principles of diversity and professional equality at the heart of the Group's HR policy. Alten group is also recognized, certified and labelled for its responsible practices to control environmental impact, as well as the safety and
- being of our employees.

Are you the one we are looking for?

If yes, apply now or send me your best CV and I'll be glad to meet you!