ServiceNow IT Operations Management | CCA | ABL Lisboa

ServiceNow IT Operations Management | CCA | ABL
Lisboa
Lisboa, Portugal

At Capgemini Portugal, we are searching for a Service
Now IT Operations Management to reinforce our teams.

If you have at least 4 years of experience working with Service
Now, your place is with us!

You will be joining our team and working closely with our clients.

What are we looking for?

• Degree in Computer Science or similar;
• At least 4 years of experience in development with Service
  Now products;
• Serve as Technical Consultant for ITOM (CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management) implementations;
• Provide
  - on development including creation, configuration, and customization of patterns, Discovery Schedules, Event rules, application fields, business rules, client scripts, user roles and groups, access controls, and more;
• Develop integrations to existing IT Operations Management tools using Service
  Now workflows, scripting, and web services/REST APIs;
• Integrate Service
  Now ITOM modules with various enterprise monitoring tools, automating alerts, and application management tools using
  -
  - shelf plugins and API methods;
• Utilize operational experience, Service
  Now Sys Admin, and Service
  Now best practices;
• Experience in communicating and implementing the ITIL CMDB Model;
• Experience in populating CMDB solutions and managing CMDB health metrics;
• Consulting experience as a key technical resource leading the development and delivery of ITOM solutions in client environments;
• Work in a dynamic environment using agile methodology to deliver client requests;
• Certifications are a plus.

What are we offering?

The chance to work on interesting challenging projects for national and international clients;

The opportunity to work in great, dynamic teams;

Health and Life insurance;

The possibility of investing in certifications and training;

A permanent contract with an attractive compensation package and benefits.

Are you up to the challenge?

Send us your CV and join a winning team!

Ref. code 1735216

Posted on 17 Nov 2023

Experience level: Experienced Professional

Contract type: Permanent Full Time

Location: Lisbon

Business unit: ABL Southern Central Europe

When you join Capgemini, you don’t just start a new job. You become part of something bigger.