ServiceNow HR Senior Business Analyst (m/f/d) Lisboa

ServiceNow HR Senior Business Analyst (m/f/d)
Lisboa
Lisboa, Portugal

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our goal is to optimize processes and provide services driven by expertise, in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering. Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.

Our Hire-to-Retire business line delivers a variety of innovative Human Resources services along the complete lifecycle of an employee - from onboarding to
- boarding! We also provide services related to HR Administration, Payroll, Equity & Benefits and much more!

Are you ready to be part of the change? Come join us!

Your mission will be…

1. Interact directly with customer to identify the best solutions to achieve customer’s goals, in full alignment with platform technical best practices;
2. Act in full coordination with the Product Owners for other modules/processes to build standard, comprehensive, and
   - usable solutions;
3. Liaise between the HR department and the development team to understand the organization's HR-related requirements and translate them into technical specifications;
4. Support Product Owners and customer representative stakeholder about ongoing defects;
5. Create and manage features, maintenance, and prod issues stories
   -
   - end (Define and create stories based on identified improvement areas or customer request, support Dev
   Ops for requirement clarification, test solution before release or coordinate with testing teams);
6. Coordinate implementation activities interacting both with customer (screen requirement, identify solutions, set timelines and expectations), Development Teams (actively discuss technical solutions) and Product Owners (ensure alignment with Global HR Business processes);
7. Ensure that Dev
   Ops activities are aligned with the expected outputs within the agreed timelines;
8. Act as a Demand Manager for new customer requests (Integration of new services, new module requirements, features etc. );
9. Assess User Experience aspects of any new or transformed service/feature to always achieve user satisfaction.

We are looking for someone with…

1. Bachelor’s degree in Computer Science, Information Technology or related fields;
2. At least 3 years of proven work experience with Service configuration and customization (HRSD modules knowledge is preferable);
3. Knowledge about Service
   Now reporting and data structure;
4. Knowledge and proven work experience about Agile and Scrum methodologies;
5. Experience in designing and analyzing processes;
6. Ability to understand abstract business requirements and translate them into technical solutions;
7. Used to act in an international environment with virtual teams;
8. Strong analytical capabilities needed to be able to overlook the complex integration aspects and dependencies;
9. Communication skills (Customer, Service Manager, Service Provider, Product Owners, Developers);
10. Strong customer orientation;
11. Experience working in agile teams and with agile technologies.

What you can expect from us…

A hybrid and flexible working model to promote a better
- life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our
- site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

What makes us proud as an employer:

1. Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Technology/Manufacturing)
2. Forbes – World’s Best Employers (#1 Engineering & Manufacturing)
3. Linked
   In – Linked
   In Top Companies (#2)
4. On
   Strategy – REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services)
5. Fortune – World’s Most Admired Companies (#1 Industrial Machinery)
6. SSON – Top 20 most admired Shared Services Organizations and Global Business Services in 2024

Please attach your CV in English.

#Siemens #People
At
Siemens #GBSpartnerofchoice

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!