ServiceNow Developer | Join Our Talent Community! Lisboa

ServiceNow Developer | Join Our Talent Community!
Lisboa
Lisboa, Lisboa, Portugal

Service
Now Developer | Join Our Talent Community!

Apply locations:

1. Lisbon - Edifício Ageas Tejo, Praça Príncipe Perfeito, n. º 2, 4. º, 1990-278 Lisboa
2. Prague - 1610/4, Argentinská 17000
3. Quinta da Redonda, Rua dos 3 Lagares, Edifício 3 Lagares, Entrada B, 5000-577 Vila Real
4. Rua D. Maria Luísa Godinho 8 Cave Fração H Bloco L3C, 6300-408 Guarda
5. Brno - Škrobárenská 3, Brno, 617 00

Job Description:

About Merkle

Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and our performance, Merkle delivers holistic experiences that promote growth, engagement, and loyalty.

What is your role?

• You will manage the general support, administration, and maintenance of the Service
  Now platform and associated applications.
• You will perform daily support and maintenance, work with the functional team to develop solutions in Service
  Now CSM, and coordinate support and development efforts within the admin team.
• You will work with the Service
  Now functional team to build requested items and tasks, using workflows to manage processes from the customer to the fulfillment teams.
• You will develop training plans for
  - users and customize the platform to meet evolving organizational needs.
• You will develop, configure, and improve core and custom applications and work directly with
  - users to resolve support issues.
• You will monitor the health, usage, and compliance of Service
  Now and develop system integrations and process automation.
• You will create and configure business rules, UI policies, UI actions, client scripts, and ACLs.
• You will create and configure notifications, UI pages, UI macros, script includes, and formatters.
• You will guide the development of Service
  Now modules to help leaders measure project success by capturing data related to Cost, Schedule, Quality, and Effectiveness.
• You will coordinate application and platform upgrades, load, manipulate, and maintain data between Service
  Now and other systems, and create Service
  Now reports and dashboards.

What should you have?

• Minimum 2 years of
  - on experience with Service
  Now, especially Customer Service Management, Flow Designer and Integration Hub.
• Experience translating process designs (BPMN) into workflow solutions in Service
  Now.
• Configure and extend (coding) Service
  Now capabilities.
• Experience with Service
  Now Robotic Process Automation, Document Intelligence, App Engine is a big plus.
• Service
  Now System Administrator Certification is preferred.
• Knowledge of technical architecture activities.
• Use Microsoft Windows and tools.
• Very good written and spoken English; ability to work and communicate in this language with ICRC support and other remote contacts (providers and editors), through video conferencing (French is a plus).

Additional information

We do not sponsor work visa.

For those who don't have Portuguese documents (NIF and NISS), we suggest you to search for more information at local country Social Security entities, and on SEF (Serviços Estrangeiros e Fronteiras), for possible roles in Merkle Portugal.

Benefits and perks:

• The latest Technology & Latest IT tools.
• Software-house environment.
• Agile and Flexible working hours.
• Hybrid work system (remote friendly).
• Digital nomad policy.
• Focus on career development.
• Health insurance (also included for the household).
• Mental health support.
• Volunteer experiences and sustainable mindset.
• 25 vacation days + 3 wellness days per year.
• Beers (after 6pm), foosball, and
  - pong! #workhardplayhard.
• Free breakfast every second Monday of the month.
• Employee discounts.
• Team & Company events.

Inclusion & Diversity

We value the strength diversity brings to our business and are working to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community's race and gender equality campaigns. We are happy to discuss all flexible and agile approaches to working for all our roles.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

#LI-Hybrid #LI-Merkle

Location: Lisbon - Edifício Ageas Tejo, Praça Príncipe Perfeito, n. º 2, 4. º, 1990-278 Lisboa

Time Type: Full time

Contract Type: Permanent