Service Support Analyst – Performance Management Lisboa

Service Support Analyst – Performance Management
Lisboa
Lisboa, Lisboa, Portugal

Join Us as a Service Support Analyst in HR Technology!

Are you a dedicated Business Analyst with a passion for HR technology and a knack for service support? We are looking for you to play a critical role in the implementation phase and
- Go-live support of our transformative HRIS project, People@AXA. If you’re ready to be the driving force behind system excellence, this role is tailored for you!

About Us:

At AXA GO, our Group Technology Operations (GTO) division is dedicated to designing, developing, and operating Global IT products that deliver
- quality service aligned with
- driven priorities. Our Corporate Functions Global Products department focuses on providing
- user applications across various Corporate & Support Functions, ensuring excellence and consistency across our products.

Your Role:

As a Service Support Analyst, you will be pivotal in our Group HRIS program. Reporting to the Product Owner, you will be responsible for Level 1, Level 2, and Level 3 support for our entities.

✨ Main Responsibilities:

• Post Go-Live Support: Manage ticketing for HR solutions, oversee the development of requests, and maintain communication with stakeholders.
• Level 1 Support: Coordinate production instances, prepare dashboards, and conduct security reviews for user access.
• Level 2 Support: Handle incident management, referential management, and provide solutions based on entities' requests.
• Level 3 Support: Analyze and resolve complex issues, support
  - level teams, and implement process improvements.

Your Profile:

We are looking for candidates with the following experience and skills:

• Proven track record as a Business Analyst, Service Support Analyst, or a similar role.
• Experience in HRIS system implementations, particularly within an international context.
• Familiarity with Talent and Performance systems, including HRIS Suite or
  -
  - breed solutions.
• Proficiency in HR technology and a history of successful contributions to HRIS projects.

✨ Technical Skills:

• Proficient in HR technology solutions and tools, with the ability to configure and manage HRIS systems.
• Strong data migration and integration capabilities, with an understanding of data mapping and connections.
• Expertise in testing methodologies, including System Integration Testing (SIT) and User Acceptance Testing (UAT).

✨Soft Skills:

• Exceptional
  - solving abilities and analytical thinking.
• Strong communication skills to engage and persuade stakeholders.
• Ability to adapt to changing circumstances and manage time effectively.
• A creative and innovative approach to
  - solving with attention to detail.