Service Execution Analyst Porto

Service Execution Analyst
Porto
Porto, Porto, Portugal

In partnership with our client, an SSC leader in it´s market, randstad SSC is recruiting a Service Execution Analyst in a temporary role (6 months)

responsabilidades chave

You role:

Job Description

As Service Execution Analyst you are responsible for monitoring the execution of services within the organization to ensure that service delivery meets the established standards. Your role typically involves coordination between various departments, continuous monitoring of service, and analyzing
- related data to identify areas for improvement.

Responsibilities & Main Tasks

Liaise, partner with Package managers or Department Leads on service execution, to confirm information (service delivery, dates, scope, etc. ).

Follow service execution procedures in line with the standards.

Monitor key performance indicators (KPIs) related to service delivery, identifying potential issues, and ensuring continuous improvement.

Identify process inefficiencies and ensure business continuity.

Collaborate with internal teams to debottleneck identified challenges.

Check if values are charged as per Purchase Orders (PO) and Contracts in place.

Check Purchase Order (PO) balance and coordinate PO revision if necessary.

Liaise with stakeholders in case of discrepancies between PO and invoices.

Gather relevant supporting documentation when needed.

Promote and support the implementation of the position within the organization.

Coordinate with the relevant people from the organization in order ton ensure PO's are issued in a timely manner.

Coordinate and support PO factory with data quality (qualification on going – expiring)

Coordinate with data steward team when necessary.

Coordinate with Account Payable team to reduce set aside invoices.

Generate reports.

Maintain detailed records.

Enforce the usage of Bulletin of Measurement (BM) forms are used by service providers.

Expedite suppliers to submit BMs and provide guidance on how to fill out forms whenever necessary.

Receive from suppliers the BM dully filled out and review information. Approve if informati

competências

If you have:

University Degree or equivalent in Supply Chain Management / Business Management.

Minimum 3 years' experience in Procurement and / or internal environment.

Familiar with purchasing regulations and legislation in country.

Familiar with purchasing systems and MS applications.

Fluent in written and spoken English.

Ability to work in a
- paced environment with changes in priorities.

Customer focus

Manages complexity

Decision quality

Resourcefulness

Drive results

Cross-Functional Collaboration

Communicative

Being resilient

Project Coordination

principais benefícios

Employment contract with Randstad and working in a international environment, with a variety of challenges.