Service Desk Analyst (Swedish & English Speaker, Lisbon) Lisboa

Service Desk Analyst (Swedish & English Speaker, Lisbon)
Lisboa
Lisboa, Portugal

Service Desk Analyst (Swedish & English Speaker, Lisbon)

Client: Capgemini

Location: Lisbon, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 5b77bc8e3254

Job Views: 70

Posted: 23. 01. 2025

Expiry Date: 09. 03. 2025

Job Description:

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds most innovative companies unleash their potential. From autonomous cars to
- saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

• Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.
• Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.
• Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
• Investigate, diagnose, and resolve incidents within
  - upon service level targets or as per defined priorities.
• Apply
  - solving techniques to identify underlying problems and contribute to the problem management process.

Initial training will be provided in order to ensure that every employee has the skills needed to perform the job.

YOUR PROFILE

At least B2 level in Swedish and English languages.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting
  - life balance.
• Engage in exciting national and international projects.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Training and certification programs.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

ABOUT CAPGEMINI

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.