Service Delivery Manager (m/f) – Hybrid (Lisbon) Lisboa

Service Delivery Manager (m/f) – Hybrid (Lisbon)
Lisboa
Lisboa, Portugal

Service Delivery Manager (m/f) – Hybrid (Lisbon)

Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT
- how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal team/client, professionals with the following profile:

What do you need to have:

Hard Skills:

1. The mission of the Service Delivery Manager is to ensure a high quality of services for worldwide entities.
2. He/She is the single point of contact for local IT team, concerning solution provided and infrastructure topics.
3. He/She coordinates incidents and demands management for our scope of solutions.
4. Experience of working in an Agile Scrum team or similar.
5. Experience of capturing requirements (user stories) and documenting in detail in Jira (or equivalent).
6. Experience of management of ticketing solution (Servicenow will be great).
7. ITIL skills.
8. Excellent analytical skills.
9. Proficient in written and oral English; French is a plus.
10. Product/service development experience.
11. If necessary, the candidate needs to be available to travel at least 3 to 4 days a month.

Soft Skills:

1. Good communication.
2. Team spirit.
3. Proactivity.
4. Time management.

What we can offer:

1. Personalized support from your team.
2. Your manager will take into consideration your motivations and suggestions.
3. Victories will be celebrated together.
4. Your HR and Support Teams will always be available to help.
5. Constant feedback on your work.
6. A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health,
   - being, travel, gastronomy, culture, leisure, training, etc).
7. And, of course, many gatherings and social events.