Service And Delivery Italian Team Manager Lisboa

Service And Delivery Italian Team Manager
Lisboa
Lisboa, Lisboa, Portugal

Description

Come and work with us.  We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.  Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.  As a Team Manager in this project, your daily responsibilities will include:Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project Work as a team, actively collaborating in the development of the advisors' activities
Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
Undertake formal monthly/quarterly performance reviews
Provide clear direction and guidance to ensure consistent achievement of key performance metrics
Accurate and timely communication of any client issues to Operations Manager
Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.  Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities To succeed in the role, you will need to have:Native or proficient level of Italian (mandatory)Proficient level of English (C1 and above)A proficient second language will be a plus
Minimum of 6 months of call center experience preferably as Team Manager or product specialist
Evidence of effective interpersonal, coaching, and leadership skills Excellent telephone, keyboard, verbal and written communication skills Good numeric and verbal reasoning skills Effective time management
Ability to organize and prioritize, set priorities and
- task
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Lisbon, Portugal Availability to work from our site in Sete Rios
Availability to work from 9am to 9pm UTC+1 Mon to Sun Knowledge/abilities
People-oriented
An element of gravitas
Experience with policy work
Early adopter of technology
Dependable, reliable, and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels Education and experience
Bachelor's degree or directly related work experience
Previous relevant experience as Team Manager Benefits.  Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)Growth opportunities through various development programs
Fun and engaging
- wide initiatives, including our Ever
Better wellness program
Job stability
Life-long skills and experience
Excellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  Apply today!

Conocimientos:English, Call Center, Italian, Management And Analytical Skills