Senior Technical Service Manager (TSM) - SAP Enterprise Cloud Services Team in Portugal Oeiras

Senior Technical Service Manager (TSM) - SAP Enterprise Cloud Services Team in Portugal
Oeiras
Oeiras, Distrito de Lisboa, Portugal

Senior Technical Service Manager (TSM) - SAP Enterprise Cloud Services Team in Portugal

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our
- driven and
- focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do

We are looking for an accomplished Senior SAP Technical Consultant who is well versed in delivering consistent,
- quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption as part of the SAP Enterprise Cloud Services team.

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners, analyzing customer’s business requirements and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services, resolve technical complexities, and accompany them throughout their entire cloud transformation journey.

The Role:

• Analyze and implement SAP support methodology.
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
• Understand the SAP high availability and disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine).
• Own, lead, and coordinate operational tasks, escalations, and process improvements.
• Support the operation of technical system landscapes.
• Deliver high quality and ensure stable operations.
• Identify top issues, define action plan, and drive the resolution process.

What you bring:

• Minimum 7+ years of SAP Technical Administration with SAP Basis skills and knowledge & experience on Administration and Operations of SAP solutions.
• Ability to work effectively as a virtual member of a dynamic, dispersed team (remote).
• Strong background in SAP Solutions, SAP technology, and products, and cloud technology.
• Good knowledge on S/4HANA architectures and related migration paths and tools.
• Solid understanding and experience in SAP HANA.
• Experience in Technical Architecture/Implementation/Change Management.
• Deep experience in technical planning, implementation, and configuration.
• Expertise across multiple SAP and
  - SAP technologies.
• Knowledge of SAP RISE or ECS experience would be an advantage.

Meet your team:

SAP Enterprise Cloud Services is part of the Customer Services & Delivery board area in SAP. Enterprise Cloud Services focuses on the delivery of managed private cloud services, providing our customers with the right level of service through technical and
- facing roles.

We win with inclusion

SAP’s culture of inclusion, focus on health and
- being, and flexible working models help ensure that everyone feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.