Senior Technical Program Manager, Lisboa Lisboa

Senior Technical Program Manager, Lisboa
Lisboa
Lisboa, Lisboa, Portugal

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Senior Technical Program Manager, Lisboa

Location: Lisboa, Portugal

Job Category:

Other

Compensation: $0-0/monthly

EU work permit required:

Yes

Job Views:

10

Posted:

22. 01. 2025

Expiry Date:

08. 03. 2025

Job Description:

Pager
Duty empowers teams of all kinds to do the critical work that moves business forward through the Pager
Duty Operations Cloud.

Pager
Duty is seeking a Senior Technical Program Manager to join our diverse,
- focused team! As Senior Technical Program Manager, you will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, leading delivery, reporting status, and holding the bar on quality. This is an exciting opportunity as you will work with many teams in different domains (IT, Security, Finance, etc. ) and also work effectively with engineers, engineering managers, product managers, customer service, marketing, and sales teams. The ideal candidate is someone with a strong technical background, excellent
- solving ability, and is passionate about managing
- scale programs and projects!

This role is expected to come into our Lisbon office 1 time per month, so you can thrive in your new role and fully embrace being a Dutonian!

Candidates must be willing to adjust their working hours to accommodate some Pacific Time/West Coast hours to collaborate effectively with our US-based teams. The hours for this role will be 12pm-8pm GMT.

Key Responsibilities:

• Lead IT program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery.
• Analyze large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems.
• Anticipate bottlenecks, providing escalation management and making tradeoffs.
• Identify unstructured problems and drive technical and operational improvement, business strategies, and technical solutions across teams.
• Provide technical contribution working with
  - functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.
• Collaborate closely with
  - functional partners to drive iterative process improvements.
• Leverage tools and processes to improve productivity in support of the program.
• Communicate successes, schedules, priorities, issues, and overall program health to all levels in the company.
• Create, track, and drive critical path, flagging and managing risks, dependencies, and decisions that affect the program.
• Drive program alignment on present and future outcomes that support company’s strategy.
• Manage program financials related to capitalization.
• Manage procurement processes related to the initiative.
• Creation and distribution of impactful automated reporting.
• 6+ years of experience in Technical Program Management.
• Experience running security & IT, data programs, business applications, or any related technical programs.
• Ability to work primary hours of 12pm-8pm GMT.

Preferred qualifications:

• Experience with managing
  - scale programs with a wide impact radius (such as migrations/deprecations etc. ).
• Confidence leading and influencing.
• Experience with financial systems.

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

Pager
Duty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for
- person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products, and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users.
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including
- specific offerings, on our benefits site.

Your package may include:

• Comprehensive benefits package from day one.
• Generous paid vacation time.
• Paid holidays and sick leave.
• Dutonian Wellness Days - scheduled
  - wide paid days off in addition to PTO.
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for
  - pregnant parent (some countries have longer leave standards and we comply with local laws)*.
• Hibernation
  Duty - an annual company paid week off when everyone at Pager
  Duty, with the exception of a small, coverage crew, is asked to take a
  - needed break to truly disconnect and recharge.
• Paid volunteer time off - 20 hours per year.
• Mental wellness programs.

*Eligibility may vary by role, region, and tenure.

About Pager
Duty

Pager
Duty, Inc. (NYSE:PD) is a global leader in digital operations management. The Pager
Duty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the Pager
Duty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust Pager
Duty including Cisco, Cox Automotive, Door
Dash, Electronic Arts, Genentech, Shopify, Zoom, and more.

Led by CEO Jennifer Tejada, Pager
Duty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

Pager
Duty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a
- rated product on Trust
Radius and G2.

Go
-
- scenes on our careers site and @pagerduty on Instagram.

Additional Information

Pager
Duty is committed to creating a diverse environment and is an equal opportunity employer. Pager
Duty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

Pager
Duty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email ******** and we will work with you to meet your accessibility needs.

Pager
Duty uses the E-Verify employment verification program.