Senior Systems Administrator (Atlassian Systems) Lisboa

Senior Systems Administrator (Atlassian Systems)
Lisboa
Lisboa, Lisboa, Portugal

Senior Systems Administrator (Atlassian Systems)

Lisbon

At Talkdesk, we are courageous innovators focused on redefining the customer experience. We champion an inclusive and diverse culture representative of the communities in which we live and serve. Each day, thousands of employees, customers, and partners trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many influential research organizations, including Gartner and Forrester. With $498 million in total funding and a valuation of more than $10 Billion, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization:

• Focus: Focus time, energy and attention on what is most impactful for the business.
• Accountability: Hold self and others accountable to meet commitments and drive results.
• Speed: Execute with agility and urgency.
• Talkdesker: YOU!

We are looking for a knowledgeable Saa
S Systems Administrator to oversee the operation, maintenance, and optimization of our Saa
S applications. In this role, you will manage daily operations, resolve issues, and implement improvements to ensure a seamless and efficient user experience
- wide.

Key Responsibilities

• Atlassian Product Management: Administer Jira and Confluence. Integrate with tools like Slack, Git
  Hub, and CI/CD pipelines.
• Saa
  S Platform Administration: Manage Google Workspace, Intune, Slack, Keeper, and other Saa
  S tools.
• Automation and Integration: Streamline workflows through scripting and integration across Saa
  S platforms.
• User Support and Training: Resolve technical issues, conduct training sessions, and document processes.
• Security and Maintenance: Manage user permissions, perform security audits, and maintain optimal performance of Saa
  S applications.

Qualifications and Skills

• Technical Expertise: Atlassian tools, Saa
  S application management, and security practices.
• Scripting: Groovy/Script
  Runner, JQL, and data migration skills.
• Problem-Solving: Troubleshoot workflows, integrations, and system performance.
• Agile/ITSM Knowledge: Familiarity with Agile methodologies and ITIL frameworks.
• Communication and Collaboration: Translate technical concepts for
  - technical users.

Optional Certifications: Atlassian Certified Professional (Jira or Confluence Administration)

Work Environment and Physical Requirements: Primarily
- environment work,
- based work.

The Talkdesk story hinges on empathy and acceptance. We will hire, promote, work along, and warmly welcome all persons without regard to any legally protected status.