Senior Solution Support Analyst Lisboa

Senior Solution Support Analyst
Lisboa
Lisboa, Lisboa, Portugal

At HAVI, since 1974, we haven't just been in the business of supply chain; we’ve been in the business of reimagining connections between people and the products they love to create a better future.

Joining the Tech
HUB is an opportunity to be part of the transformation journey towards reimagining the future of Supply Chain Technology!

At HAVI Supply Chain Tech
HUB, You Get. . .

THE WORK

. . . the chance to embark on a groundbreaking startup journey set to transform global supply chain results. Here, you’ll have the opportunity to make your mark by innovating, creating and driving revolutionary projects that reshape the tech and supply chain world. As you steer the change needed for the company’s growth, your work will be purposeful, driving value and bringing smiles to everyday life.

THE PEOPLE

. . . to work with a diverse mix of talent – an exceptional team of experts, trailblazers and problem solvers from around the globe. Together, you’ll seamlessly work across borders to achieve what you seem impossible.

THE ENVIRONMENT

. . . to thrive in a supportive yet challenging environment where innovation to redefine what’s possible is our commitment. Experience a culture that encourages autonomy, flexibility and empowerment, and embrace a collaborative mindset that prioritizes teamwork and experimentation – essential for shaping the future of Supply Chain Technology!

ABOUT THE ROLE

We are looking for a Senior Solution Support Analyst for our Global Business Services to join our Tech
Hub!

You will be responsible for providing technical support and assistance to customers or internal teams in an organization. Your primary focus is on resolving issues related to software applications, systems, and technology solutions.

You will play a critical role in ensuring the smooth operation of an organization's technology solutions and contributes to customer satisfaction by addressing technical issues promptly and effectively. You will support the Solution Owners in solution analyses, design, development, and testing as appropriate depending on the priority. This role also involves documentation, monitoring, and continuous improvement of application support processes.

You will work closely with
- users, IT teams, solution analysts, application developers, and external partners to resolve issues, enhance application performance, and ensure optimal functionality.

THE SKILLS

To set you up for success in this role, here are some key skills that will help you:

• Experience in solution support or a related IT role.
• Experience with
  -
  - end business process, application configurations.
• Fluency in English.
• Proficiency in various software applications, operating systems, and troubleshooting tools.
• Strong customer service and interpersonal skills, as Solution Support Analysts frequently interact with
  - users and must be patient, empathetic, and effective communicators.
• Excellent
  - solving skills to diagnose and resolve technical issues efficiently.
• Ability to maintain detailed records and create clear and concise documentation.
• Collaboration skills to work effectively with
  - functional teams.
• The capacity to adapt to changing technologies and requirements.
• Analytical mindset to identify patterns and trends in technical issues.
• Effective time management skills to handle multiple support requests simultaneously.

THE BENEFITS

What’s in for you?

• The People! The Work! The Environment!
• Competitive Salary: we offer a salary that reflects your experience and expertise.
• Health & Wellness: healthcare plan, life insurance, online mental health appointments.
• Work-Life Balance: flexible working hours and remote work options.
• Professional Growth: access to ongoing training.
• Inclusive Environment: we prioritize diversity and inclusion, ensuring everyone feels welcome and valued.
• Employee Perks: free gym in our HUB,
  - building activities, social events.
• Employee Assistance Program: access to confidential support for personal or professional challenges.

In return, HAVI Supply Chain Tech
HUB asks. . .

BE ADAPTABLE

. . . and swifty adjust to new challenges, diverse mindsets and disruptive approaches as you navigate the
- evolving supply chain technology landscape.

BE A SOLUTION SEEKER

. . . and embrace challenges creatively, think critically and drive positive change in supply chain technology.

BE DRIVEN

. . . and demonstrate initiative and accountability in pursuing innovative solutions and strategies to shape the future of supply chain technology.

Apply Now! Step into the future with us at HAVI Supply Chain Tech
Hub in Lisbon and make your mark!

_______________________

Equal Opportunity Employer: HAVI Supply Chain Tech Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, parenthood, pregnancy or any other basis protected by applicable law, and will not be discriminated against.