Senior DevOps Engineer, Lisboa Lisboa

Senior DevOps Engineer, Lisboa
Lisboa
Lisboa, Portugal

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Type of employment: Permanent, Full time

Location: Remote from Portugal - you must be resident in Portugal in order to be considered.

About Zig
Zag Global

We are Returns! We’re an
- winning e
Commerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and
- loved and preserving our planet is part of the fabric of how we shop.

Today, more than 200 companies across 130 countries use our Saa
S platform to help reduce the cost, friction, and impact of returns. Part of our leading Enterprise retail clients are Inditex (Zara, Bershka, Pull&Bear, etc. ), Superdry, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world’s biggest logistics businesses like DHL, Evri, Sky
Net and Fed
Ex.

In March 2021, Zig
Zag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and
- sell their returns.

At Zig
Zag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.

Person’s Profile

We are in search of a Senior Dev
Ops Engineer who resonates with our Purpose, Vision, and Values and is eager to contribute to a team where these principles are more than words – they guide our actions. Your commitment to fostering positive relationships, whether with colleagues or customers, will help create an environment where everyone feels appreciated and valued.

Position Overview

As a Senior Dev
Ops Engineer joining our small, remotely distributed Dev
Ops Team, you will work closely with the wider Platform team to design, implement, maintain and support Zig
Zag’s Infrastructure and application architecture to support and enhance the infrastructure and deployment processes of our Saa
S product hosted in Microsoft Azure. Working in a dynamic environment, you'll contribute to our
- up mindset by implementing scalable and resilient solutions.

Key Responsibilities

Infrastructure Management:

• Design, implement, and maintain scalable and secure infrastructure solutions on Microsoft Azure, on a hybrid environment (Windows/Linux) using Kubernetes, Docker, Cosmos
  DB, SQL Server.
• Manage Azure resources, prioritizing scalability, reliability, and
  - efficiency.
• Monitor system performance, proactively addressing issues and optimizing performance.

Continuous Integration and Deployment:

• Implement and maintain CI/CD pipelines on Azure Dev
  Ops and Argo
  CD, automating processes to accelerate software delivery.
• Collaborate closely with development teams to optimize release cycles and improve deployment efficiency.
• Foster a culture of collaboration and learning through streamlined deployment processes.

Configuration Management:

• Implement configuration management solutions using tools like Terragrunt, Terraform, and Ansible ARM.
• Manage infrastructure as code, promoting consistency and reliability across environments.
• Prioritize ease of use and accessibility in configuration management processes.

Monitoring and Logging:

• Implement monitoring solutions, leveraging
  - edge tools to track system health and performance.
• Configure logging and alerting systems for proactive detection and resolution of issues.
• Optimize monitoring tools and processes to minimize alert fatigue.

Security and Compliance:

• Implement security best practices, protecting infrastructure and data in accordance with industry standards.
• Conduct regular security assessments, addressing vulnerabilities and ensuring compliance with regulations such as GDPR and SOC 2.
• Promote a culture of awareness and accountability regarding security.

Collaboration and Knowledge Sharing:

• Collaborate with
  - functional teams, aligning infrastructure and deployment processes with business objectives.
• Share expertise and best practices, fostering a culture of learning and continuous improvement.
• Promote inclusivity and empathy in collaboration and
  - sharing activities.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in a Dev
  Ops or infrastructure engineering role.
• Strong proficiency in Microsoft Azure cloud services and architecture.
• Experience with containerization technologies such as Docker and Kubernetes.
• Good understanding of helm and Git
  Ops tools like Argo
  CD and Flux.
• Proficiency in scripting and automation using languages like Power
  Shell, Bash, or Python.
• Hands-on experience with CI/CD tools like Azure Dev
  Ops, Git
  Hub Actions, or Git
  Lab CI.
• Practical experience with Grafana, Prometheus, or other monitoring tools.
• Solid understanding of networking, security, and compliance principles.
• Excellent
  - solving and troubleshooting skills.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.