Senior Customer Success Manager - DACH Lisboa

Senior Customer Success Manager - DACH
Lisboa
Lisboa, Portugal

Guten Tag!

Let’s face it:
-
- pocket expenses suck. Manual expense spreadsheets are
- school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we’re on a mission to change this. We’re here to make spend management surprisingly effective and empowering – for finance teams and employees.

We, at Pleo, are looking for hands-on customer experience professionals to join our German team in our amazing Lisbon office to work closely with our
- market customers.

We are looking for the right talent for the role with solid experience!

Proven experience in a consultative
- facing role (management consulting, account management, customer success management, etc. ) is required, as well as experience in an enterprise software or Saa
S organization.

If you can recognize this, then you are the one we are looking for!

• You have an open mindset that always looks for the positive. Your customers and colleagues find your energy contagious.
• You have the ability to see scenarios, and what the right decision is. When you discuss plans, you are usually one step ahead.
• You truly enjoy helping others move and improve. You love helping your customers scale and grow.
• You love goals and objectives. You don’t always need to be given tasks – you create your own tasks while chasing your targets, and it motivates you to reach them.
• You love a
  - paced and dynamic environment, where you have different kinds of tasks - from customer calls to meetings with our product team.
• You are a trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you.
• You are empathic. You have a strong ability to feel how others are doing. You are also able to communicate in a very empathic way and touch people’s emotions.
• You are the person who always wants to improve - everything. It can always be optimized, and done just a little bit better - every time.
• We require fluency in German and English languages.

Your responsibilities will be to:

• Owning the adoption journey of your customer portfolio (after the onboarding phase).
• Being the customer's trusted product advisor and business consultant - advising them on how to create their ideal processes with the tool to optimize their
  - add.
• Working closely with sales, securing a smooth renewal and upselling process.
• Collaborate across teams with different internal stakeholders such as product management, services & solutions, marketing, customer support, etc. , to improve the entire customer experience.
• Cultivating key customers to become advocates of Pleo and the Fintech community.
• Manage
  -
  - day operations and
  - term business relationships with our customers.
• Do everything in your power to prevent customers from leaving Pleo through measuring health scores, and product/feature adoption - and acting proactively on those.

Show me the benefits!

• Your own Pleo card (no more
  -
  - pocket spending!).
• Lunch is on us - with catering in our Lisbon, Copenhagen, and London offices or a monthly lunch allowance paid directly together with your salary in other markets.
• Private health insurance to ensure you’re fit in body and mind to do your best work.
• We offer 25 days of holiday + your public holidays.
• We offer fully remote working.
• Option to purchase 5 additional days of holiday through a salary sacrifice.
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritize
  - care.
• We’re trialling Mynd
  Up to give our employees access to free mental health and wellbeing support with great success so far.
• Access to Linked
  In Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously.
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work.
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme.