Senior Business Travel Consultant Setúbal

Senior Business Travel Consultant
Setúbal
Setúbal, Setubal, Portugal

Social network you want to login/join with:

Client:

David Kennedy Recruitment

Location:

Remote, Portugal or hybrid, Lisbon (candidate's discretion)

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e3deabf7e250

Job Views:

5

Posted:

22. 03. 2025

Expiry Date:

06. 05. 2025

Job Description:

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit a Senior Business Travel Consultant to join their team.

Position: Senior Business Travel Consultant

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide
  - quality support to customers through various channels, including chat, calls, and emails.
• Keep
  -
  - date with relevant information on service providers, destinations, and systems.
• Assess customer needs, urgency, and preferences quickly and effectively.
• Handle bookings for accommodations, transportation, and travel services accurately.
• Assist customers with
  - service options on the platform or app.
• Respond in a timely manner, adhering to service level agreements (SLAs).
• Ensure compliance with company and customer policies, maintaining global standards.
• Provide feedback to stakeholders on progress towards goals and key processes.
• Participate in team discussions regarding products, service providers, and industry trends.
• Stay informed about industry best practices and trends.
• Maintain regular attendance, complete required training, and meet performance expectations.

REQUIREMENTS:

• Native/fluent in English (C1), both oral and written.
• 5+ years in a travel consultant role, with expertise in bookings for air, rail, and accommodations.
• 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – both required.
• Additional language skills in French, German, Spanish, or Italian are an advantage.
• Experience in contact center or
  - facing roles.
• Proficient in using tools such as Gmail, Zendesk, Slack, and Salesforce.
• Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM.
• Strong multitasking abilities, quick
  - solving skills, and the ability to work independently to resolve issues.
• Empathetic, professional, with excellent verbal and written communication skills.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance.
• Be part of a dynamic and creative team with a positive and friendly atmosphere.
• Guidance and tools to reach your full potential.
• Generous medical plans, dental, and vision benefits with premiums.