Senior Business Travel Consultant Lisboa

Senior Business Travel Consultant
Lisboa
Lisboa, Lisboa, Portugal

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Job Description:

Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger, more successful future – one strategic hire at a time.

Location:Remote, hybrid or
- based (your choice!)

? ? Important:Candidates mustreside in Portugal

Employment Type:Full-time

Compensation:Competitive salary + benefits

About the Position

Join
- growing Travel Experience team and play a key role in delivering
- tier travel support! As a Senior Travel Experience Consultant, you will directly assist users with their travel needs, ensuring seamless and
- free experiences. From handling flight, hotel, car, and rail bookings to troubleshooting urgent issues, you'll be the
- to expert for travelers.

In this role, you'll also collaborate with internal teams (product, design, and engineering) to provide valuable feedback, improving our
- facing and internal platforms. If you're a proactive problem solver with extensive GDS experience, a passion for travel, and a commitment to customer excellence, we'd love to hear from you!

Key Responsibilities

Provide exceptional travel support via chat, calls, and emails

Manage bookings for hotels, flights, cars, and rail while ensuring accuracy

Assess customer needs, urgency, and preferences to provide tailored solutions

Guide customers in using
- service options on the Navan platform and app

Maintain strong knowledge of suppliers, destinations, and internal systems

Ensure compliance with company and customer travel policies

Deliver feedback to internal stakeholders to enhance processes and customer experience

Stay updated on travel industry best practices, tools, and policies

Participate in team meetings and training sessions to stay ahead in the industry

Meet performance metrics, including SLAs, attendance, and quality expectations

Qualifications and Skills

5+ years of experience as a Travel Consultant handling air, rail, and hotel bookings (essential)

3+ years of experience using GDS systems (Sabre, Amadeus, or Galileo) (essential)

Fluency in English (both written and spoken) is essential for efficient communication

Additional fluency in French, German, Spanish, or Italian is a plus

Strong customer service experience in a contact center or
- facing role

Tech-savvy, comfortable with tools like Gmail, Zendesk, Slack, and Salesforce

Ability to multitask, troubleshoot issues independently, and resolve urgent matters quickly

Flexibility to work rotating shifts (Monday to Sunday, between 7 AM and 11 PM)

Empathetic, professional communicator with strong verbal and written skills

Benefits and Rewards

Be part of a dynamic, global team in a
- paced travel industry

Work remotely from anywhere in Portugal

Grow your career with ongoing training and development

Competitive salary +
- based bonuses

Impact traveler experiences while contributing to innovative platform improvements

Embark on Your Journey in Corporate Travel

Join us as a pivotal member of the business travel team where your expertise will drive extraordinary client experiences and business growth. Your role is integral in maintaining a high standard of travel management, delivering solutions that align with clients' needs.

Our Commitment to Diversity and Inclusion

We are committed to creating a diverse and inclusive workplace. We encourage applications from all suitably qualified candidates, regardless of gender identity, ethnicity, disability status, or other characteristics. Your unique perspectives will be valued and respected.