Senior Business Travel Advisor (English Speaker) - Sintra

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Client: Spot
On TA

Location: Sintra, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: d7d41bbdb9fd

Job Views: 3

Posted: 21. 03. 2025

Expiry Date: 05. 05. 2025

Spot
On TA was founded to help people find their dream job, and help employers find the right candidates.

The Role

Senior Business Travel Advisor – English Speaker

Remote/Hybrid – Lisbon, Portugal

As a Senior Business Travel Advisor, you will be assisting travelers with
-
- class personalized support and more.

Build meaningful relationships across global teams.
Meet and exceed KPIs.
Follow the company and customer policies, ensuring global compliance.
Provide feedback to the product and engineering team necessary for product improvement.
Stay up to date with the travel industry and platform knowledge to deliver unparalleled service and support the company’s success.
Properly handle hotel, flight, car, and rail bookings.
Solve issues with any travel or
- related help they may require, ranging from standard platform queries to
- minute emergency travel situations.
Guide customers in
- service options on the platform and app.
Assist travelers with
-
- class personalized support.

Fluency in English Language, C1/C2 level.
A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
Min 5+ years of previous experience as a Travel Consultant covering air, rail, and hotel bookings – Must Have.
Min 3+ Years of previous experience in GDS “Sabre, Amadeus, or Galileo” – Must Have.
Required to join office team meetings several times per month.
Metrics-driven as an indicator and motivator of success.
Flexibility to work on shifts basis.
Computer literate and confident using tools such as Gmail, Zendesk, Slack, and Salesforce as well as our unique,
- house, travel customer service platform.
Previous working experience in customer service roles, ideally covering travel and hotel segments.
A skilled communicator who enjoys creating personalized verbal and written communication.

Communicative, able to speak and/or write well and get your ideas across to others easily.
Interpreter, able to analyze situations and fulfill needs effectively.
Confident, pleasant, energetic, helpful, and trustworthy.
Efficient, able to perform tasks in the fastest and simplest ways.
Organized and punctual, ensuring smooth operations and timeliness.
Flexible, able to carry different responsibilities with little advanced notice.
Good listener, attentive to what others are saying.
Precise, ensuring accuracy and correctness in tasks.
Willingness to acquire new knowledge.
Service-oriented, friendly, patient, and polite with customers.