SAP-Digital Engagement Manager Lisboa

SAP-Digital Engagement Manager
Lisboa
Lisboa, Lisboa, Portugal

Cross Border Talents is searching for a SAP Digital Customer Manager for our client in Lisbon, Portugal. Our client, based in Europe, has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services to customers throughout Europe. They have developed
- class innovations and work closely with customers through relationships that go beyond the contract.

Responsibilities:

• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contributes to onboarding/transitioning customers to SAP Enterprise Cloud Services.
• Orchestrates the overall service/project delivery according to planned scope, budget, and milestones.
• Supports in
  - escalations of critical customer situations.
• Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support, as applicable.
• Contributes to customer release and maintenance activities.
• Supports customers on technical requirements throughout their lifecycle within SAP Enterprise.
• Executes and supports problem management and continuous improvement.
• Contributes to the liaison with different SAP user stakeholders, especially the virtual customer success partner involved in the accounts, to ensure customer success.
• Supports in reviewing account status and analyzing if the account needs to be transitioned to another team, based on growth in volume or complexity of the account over time.
• Systematic and faster onboarding of associates: mandatory training documentation.
• Enables continuous delta knowledge transfers on new topics and refresher sessions.

Technical Skills:

• Technical expertise in SAP Basis area with a minimum of 4+ years of experience.
• Good understanding and
  - on experience required in HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in Saa
  S products (Ariba, Salesforce, C4S, etc. ) integration with SAP Landscape is a plus.
• Hands-on experience in any of the hyperscalers (AWS/Azure/GCP) is needed.
• 4+ years’ experience with multinational software/IT organizations.
• 2+ years of Cloud knowledge (e. g. , through Solution Management, Consulting, and/or Delivery Program management).
• 2+ years of SAP Basis S/4HANA knowledge.
• Mandatory languages: German, Dutch, and Greek.
• Remote in Portugal.
• Work Schedule: Day Shift (Monday to Friday).
• Meal Allowance on Card.
• Parenthood Program.
• Well-rounded Health and Life Insurance Packages.