SAP Basis Administrator Porto

SAP Basis Administrator
Porto
Porto, Porto District, Portugal

SAP Basis Administrator in Service Desk (Level 1 Support)

You have the opportunity to join our team to face business challenges in a dynamic environment with close collaboration between the team and business stakeholders.

Job Description

The SAP Basis Administrator in Service Desk Level 1 Support is responsible for the initial handling and resolution of customer inquiries and incidents within the ticketing system.

Your Key Responsibilities

1. Ticket Handling and Customer Support
   1. Handling and independently resolving incoming customer inquiries and incident reports.
   2. Supporting Level 2 and Level 3 staff to enhance efficiency within the support organization.
   3. Pre-qualifying requests by gathering all necessary information, ensuring Level 2 and Level 3 colleagues can directly address issues without needing additional details from the customer.
   4. Monitoring open tickets to ensure compliance with service level agreements.
2. SAP Basis Administration in Level 1 Support
   1. Managing and resolving basic SAP Basis tickets.
   2. Catch & Dispatch tickets and precise forwarding to the correct stakeholders or teams as required.
   3. Performing standard tasks such as system monitoring, log file analysis, dump analysis, and user management.

Your Skills and Experience

Required Knowledge

• SAP Skills: SAP Basis, SAP ERP, SAP S/4HANA.
• Specific Tasks: Job scheduling, printer and output management, certificate management, i
  Doc handling, and user management.
• Technical Abilities: Log file analysis, dump analysis, system monitoring.

Preferred Knowledge (Beneficial)

• Performance Analysis: Basic skills in performance analysis.
• Database Administration: Familiarity with HANA, Sybase, MSSQL, Max
  DB, Oracle.
• System Analysis and Optimization: Interpreting Early
  Watch Alerts (EWA) and implementing recommendations.
• SAP Enterprise Cloud Service: Management of SAP RISE Systems (Service Requests, Change & Incident Management)
• Compliance: Change and Request Management in compliant environments (e. g. , medical & pharmacy branch)

Key Competencies

• Structured work approach and analytical
  - solving skills.
• Strong communication skills with an ability to gather and convey precise information.
• Experience with ITIL processes and service desk management, particularly in Jira Service Management.
• Good to excellent English skills, both written and spoken.
• Additional Information: This role requires a strong service orientation, as well as the ability to independently manage and resolve technical issues within SAP Basis Administration in Level 1 Support.

What you can expect from us:

• Remote-friendly environment;
• Highly attractive salary and benefits;
• Great
  - life balance and flexibility;
• You will be part of a company where commitment, quality, and continuous improvement are core principles of our culture;
• Highly engaged tech community;
• International career opportunities;
• Focus on individual development.

About us:

xelerate. tech is passionate about software, tech, and people. We aim to attract the most talented engineers to deliver
- quality software products through highly performant teams.

A note from our team:

We know that applying for a new job can be a big step in your life and a bit intimidating, but also an opportunity to improve your professional and personal life. Don’t worry, we’ve got you. We will be with you every step of the way. If you have any questions or concerns before applying, feel free to reach out to us at recruiting@xelerate. tech. We look forward to your application!