Sales Coordinator Performance Specialties EMEA&I Porto

Sales Coordinator Performance Specialties EMEA&I
Porto
Porto, Porto District, Portugal

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Sales Coordinator Performance Specialties EMEA&I, Porto

Client: Elementis

Location: Porto, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 4e3a54e92df4

Job Views: 40

Posted: 23. 01. 2025

Expiry Date: 09. 03. 2025

Job Description:

Supporting the Regional Sales Managers in the daily business ensuring a seamless sales process. The Internal Sales will play a key role in coordinating sales activities, managing customer interactions, and assisting in a wide range of administrative sales duties that contribute to the overall success of the sales department. Being there for the customers for following up on requests customers have, liaising with customer service, product stewardship, quality managers, finance team in order to make sure customers receive feedback in a timely manner. This position works within Performance Specialties EMEA&I region.

Position in Organization

Reports to: Senior Commercial Manager Performance Specialties EMEA

Direct Reports: No direct reports. This role is an individual contributor

Department: Sales, EMEA&I

Responsibilities

1. You will support the sales team by answering administrative questions to customers, frequent contact via mail and telephone with main customers and distributors all over EMEA, initiate and lead customer notifications and mailings in coordination with the Regional Sales Managers.
2. You will support the sales team by being the link between sales and various other functions within the Company (Product Stewardship, Technical department, Supply Chain, Customer Service, Finance, Marketing).
3. You will record and track complaints in coordination with sales and make sure complaints are properly followed up within the organization.
4. You will support sales in sending samples to customers, registering in Salesforce and following up on status.
5. You will send quotations to customers and distributors in coordination with the Regional Sales Managers, send out product updates, new pricings, market news to key customers and distributors, compile and maintain commercial contracts, rebate agreements and distributor contracts.
6. You will collect, gather and store market research and market insights brochures, articles and other information and make it readily available to sales managers.
7. You will participate in the Commercial Team Meetings, keep tracking of action points and notes.

Decision making

You can make decisions related to best practices of managing internal meetings and ways of working to get the proper updates required to successfully support the Sales Teams and ultimately achieve business results. Higher-level approvals are required for those related to significant business decisions.

Job Competencies

1. Communicates effectively: Effective communication and collaboration with
   - functional teams enables you to be articulate when working with other areas of the company.
2. Plan and align: Planning, aligning and organization is crucial in managing the multiple tasks and projects this role will have to undertake at once.
3. Collaboration: Support the sales team by being the link between sales and various stakeholders within the Company requires effective collaboration and communications.
4. Action orientated: Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.

Technical Knowledge and Skills

1. Strong customer orientation and demonstrate flexibility and independent working attitude in addressing changing priorities and demands.
2. Ability to function in an
   - oriented environment, which is dependent on
   - functional cooperation.
3. Well organized, able to maintain a high degree of accuracy.
4. A proven
   - solver, who anticipates and addresses business issues.
5. Solid interpersonal and excellent communication skills in both written and verbal form are essential.

Position Requirements

1. Education: Minimum High School diploma, Associate or Bachelor’s degree is a plus.
2. Experience: Commercial Office Admin experience of 1-5 years.
3. IT Skills: MS Office - required. JDE or similar ERP software, Sales Force, Demantra, and Tableau are a plus.
4. Language Skills: Verbal and written English, German is a plus.
5. Working arrangements: Minimum 3 days a week in the Porto office.
6. Traveling required: Travel not required for position unless for special events, sales meetings, tradeshows.