Room Service Attendant Lisboa

Room Service Attendant
Lisboa
Lisboa, Lisboa, Portugal

Position Summary:

As a room service night waiter your main responsibilities will be:

• Preparing orders, set tables/trays and deliver items to guest rooms in an attentive and efficient manner, and ensuring to provide excellent quality service as per the Hotel standard operating procedures
• Maintaining cleanliness at work and guest areas by cleaning, collecting and returning food and beverage items to proper area
• Set up the breakfast buffet
• Preparing meeting room and
  -
  - places for any event that occurs at the Hotel
• Preparing breakfast boxes for the early check outs.

General IRD waiter duties and responsibilities:

• Set tables, trays according to type of food ordered and the hotels service standards
• Performs opening and closing procedures established for the department
• Accurately records,
  - checks and
  - up all food and beverage orders
• Ensure guests satisfaction with the meal
• Responsible for cleaning and removing the tables/trays from guest rooms and corridors
• Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service
• Present physical and accurate check to guest and complete the payment process
• To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Complete closing duties, including restocking items
• Maintain cleanliness of work areas, chinaware, glassware, etc. , throughout the day.
• Report cleanliness and maintenance issues to the immediate supervisor.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Ensure proper appearance and grooming while on duty.
• Ensure to have minimum wastage and breakage.
• Ensure a good communication with between Kitchen and service team members.
• Being knowledgeable to operate the hotels point of sales (POS) system.
• Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors just like giving support to banqueting team.
• Monitor the expiry dates of the products sold in the section

Prerequisites:

• Should have excellent communication skills
• Speak with others using clear and professional language
• Be courteous, professional and provide efficient service
• Should have an up selling predisposition

- Have a good teamwork skills like communication, collaboration, great time management, be an effective problem solvers, be a good listener, have a positive approach all the time.

Send your cv and apply now!