Romanian Customer Service Representative (Part-time) Lisboa

Romanian Customer Service Representative (Part-time)
Lisboa
Lisboa, Lisboa, Portugal

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Why join us

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our
- loving, multicultural team of #Game
Changers at Concentrix Greece and use your communications skills in Romanian. No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.

What you’ll be doing:

1. Manage inbound calls, emails, or live chats
2. Identify and assess customers’ needs to achieve satisfaction
3. Build sustainable relationships of trust through open and interactive communication
4. Provide accurate, valid, and complete information by using the right methods/tools
5. Meet personal/customer service team targets and
   - handling quotas
6. Keep records of customer interactions, process customer accounts, and file documents
7. Follow communication procedures, guidelines, and policies

Requirements:

1. Proven customer support experience or experience as a client service representative
2. Fluent in Romanian
3. Good level of English
4. Strong focus on customer needs and understanding of how customers can behave
5. Strong communication,
   - solving, and active listening skills
6. Strong written skills
7. Ability to multitask, prioritize, and thrive in a
   - paced and
   - driven environment
8. Sense of ownership and pride in your performance and its impact on the company’s success

What we offer:

1. Full Relocation Support (including flights, accommodation & transportation)
2. Indefinite contract
3. Competitive remuneration package (14 Salaries/year)
4. 10% monthly performance bonus
5. Daily meal voucher in Up Hellas Mastercard
6. Private health insurance + Dental Care
7. Opportunities for international Career through the International Mobility program
8. A challenging working environment
9. Employee events
10. Free gym,
    - being activities, and a rooftop cinema with Acropolis views
11. Enjoy with your
    - workers your lunch break at our new Restaurant

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our
- loving community.

Please note that
- EU residents must have a valid work permit in Greece to be considered for employment.

ConcentrixHellas is an
- opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.