Retail Operations Specialist Lisboa

Retail Operations Specialist
Lisboa
Lisboa, Lisboa, Portugal

Based in Lisbon

Scope - Portugal

We are looking for a Retail Operations Specialist to enhance efficiency and standardize processes across our stores in Portugal. If you have retail experience, enjoy optimizing operations, and thrive in a dynamic environment, we’d love to meet you!

WHAT WILL YOU DO?

Project Management

1. Drive and support our customer proposition projects as they evolve to support the business strategy, with a focus on understanding their impact on team members and operations.
2. Identify, deliver, and manage
   -
   - end operational projects across all stores to optimize ways of working and support business efficiency, always aiming for retail excellence and working towards key KPIs.
3. Lead workshops and forums with senior leaders across the organization to build a holistic view of the operational opportunities that exist today.

Collaboration and Optimization

1. Collaborate with core domain teams to develop
   - centric solutions with our product and tech teams that maximize store performance.
2. Understand operational impacts of
   - led initiatives on stores—consider how new technical changes may affect customers, team members, ways of working, and any existing technology in our physical stores.

Analysis and Improvement

1. Conduct business process analysis to highlight areas of opportunity and propose optimizations for our store operating model.

MORE ABOUT YOU

1. University degree in Business, Management, or a similar field (preferred, but not mandatory if you have relevant experience).
2. Fluent in Portuguese and English; Spanish and/or French is a plus.
3. 2–4 years of experience in retail operations or project management.
4. Excellent planning, organizational, and coordination skills.
5. Strong analytical and
   - solving skills.
6. Proficiency in data analysis and reporting tools (e. g. , Excel, Power BI).
7. Ability to manage multiple projects simultaneously and meet deadlines.
8. Adaptability and a collaborative mindset to work effectively across teams.

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.

About Pandora

Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets
- finished jewellery made from
- quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6, 800 points of sale, including more than 2, 600 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 30, 000 people worldwide and crafts its jewellery at two LEED Gold-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set
- based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by 2030.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.