Retail Execellence and Standard Operations Specialist Lisboa

Retail Execellence and Standard Operations Specialist
Lisboa
Lisboa, Portugal

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Retail Excellence and Standard Operations Specialist

City: Lisboa

Country/Region: PT

Application Deadline: 31/01/2025

Based in Lisbon

Scope - Portugal

As the Retail Operations Specialist, your main mission is to plan, coordinate, and execute operations related to the activities of the stores in Portugal. You will be responsible for project management aimed at optimizing operational efficiency, enhancing the customer experience, and contributing to revenue growth.

WHAT WILL YOU DO

1. Project Management
   
   Drive and support our customer proposition projects as they evolve to support the business strategy, with a focus on understanding their impact on team members and operations.
   
   Identify, deliver, and manage
   -
   - end operational projects across all stores to optimize ways of working and support business efficiency, continuously striving for retail excellence throughout and working towards achieving key KPIs.
   
   Lead workshops and forums with senior leaders across the organization to build a holistic view of operational opportunities which exist today.
2. Collaboration and Optimization
   
   Collaborate with the core domain teams to craft
   - centric solutions with our product and tech teams that serve to maximize store performance.
   
   Understand operational impacts of
   - led initiatives on stores, considering how a new technical change may impact our customers, our team members, our ways of working, and any other existing tech within our physical stores.
3. Analysis and Improvement
   
   Conduct business process analysis to highlight areas of opportunity and produce proposals to optimize our store's operating model.

MORE ABOUT YOU

• University degree in Business, Management, or a similar field.
• Fluent in Portuguese and English; Spanish and/or French is a plus.
• 3-5 years of experience in retail operations or project management.
• Excellent planning, organizational, and coordination skills.
• Strong analytical and
  - solving skills.
• Proficiency in data analysis and reporting tools (e. g. , Excel, Power BI).
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong attention to detail and organizational skills.

We hope that you feel confident applying; however, if you have more questions regarding the role, please contact us.

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.

About Pandora

Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets
- finished jewellery made from
- quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6, 800 points of sale, including more than 2, 600 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 30, 000 people worldwide and crafts its jewellery at two LEED Gold-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set
- based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by 2030.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.