Reservation Support Specialist with German and English (Day Shifts) – Lisbon, Portugal €2000 - €2800 Lisboa

Reservation Support Specialist with German and English (Day Shifts) – Lisbon, Portugal €2000 - €2800
Lisboa
Lisboa, Lisboa, Portugal

Reservation Support Specialist with German and English (Day Shifts) – Lisbon, Portugal

Salary: €2000 - €2800 Gross

Location: Lisbon, Portugal

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with top international companies. If you're looking for a place to grow and thrive, this is your chance!

We’re hiring a Reservation Support Specialist for a leading technology provider specializing in customer experience solutions. If you speak German and English and enjoy
- solving, keep reading!

Your Role:

✅ Assist customers via phone, chat, and messaging with professionalism and empathy

✅ Handle urgent & complex cases, including safety concerns, with a
- informed approach ⚠

✅ Apply company policies to support customer needs while keeping data secure & confidential

✅ Identify and report product & process issues, providing valuable feedback for improvements

✅ Take ownership of user issues, ensuring quick resolutions or proper escalations

What We’re Looking For:

✔ Fluency in German & English – strong written and verbal skills

✔ Ability to stay calm and manage sensitive situations with professionalism ‍♂

✔ Detail-oriented, with a problem-solving mindset

✔ Experience in customer service or crisis management is a plus!

✔ Ability to work independently and in a team in a
- paced environment

What’s in It for You?

✨ Full-time position (40h/week), with shifts between 09:00 – 19:00 (Monday – Sunday)

✨ Competitive salary + role & language supplements

✨ Performance-based bonuses + one-time signing bonus

✨ Daily meal allowance + holiday & Christmas bonuses

✨ 22 business days of annual leave + compensation for working on public holidays

✨ Support with accommodation & travel reimbursement ✈

✨ Medical & dental insurance after six months

✨ Fully paid training from day one

Ready to take the next step? Send us your detailed resume in English with the reference number SM_.

Your privacy is our priority! All information is safeguarded in compliance with data protection regulations. (Astrea Recruitment, reg. No 1809).

We look forward to welcoming you!