Reservation support specialist with german and english (day shifts) – lisbon, portugal €2000 - €2800 Lisboa

Reservation support specialist with german and english (day shifts) – lisbon, portugal €2000 - €2800
Lisboa
Lisboa, Lisboa, Portugal

Reservation Support Specialist with German and English (Day Shifts) – Lisbon, Portugal Salary: €2000 - €2800 Gross Location: Lisbon, Portugal At Astrea Recruitment , we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with top international companies.
If you're looking for a place to grow and thrive, this is your chance! We’re hiring a Reservation Support Specialist for a leading technology provider specializing in customer experience solutions.
If you speak German and English and enjoy
- solving, keep reading! Your Role: Assist customers via phone, chat, and messaging with professionalism and empathy Handle urgent & complex cases, including safety concerns , with a
- informed approach Apply company policies to support customer needs while keeping data secure & confidential Identify and report product & process issues, providing valuable feedback for improvements Take ownership of user issues, ensuring quick resolutions or proper escalations What We’re Looking For: Fluency in German & English – strong written and verbal skills Ability to stay calm and manage sensitive situations with professionalism Detail-oriented, with a
- solving mindset Experience in customer service or crisis management is a plus! Ability to work independently and in a team in a
- paced environment What’s in It for You? Full-time position (40h/week), with shifts between 09:00 – 19:00 (Monday – Sunday) Competitive salary + role & language supplements Performance-based bonuses +
- time signing bonus Daily meal allowance + holiday & Christmas bonuses 22 business days of annual leave + compensation for working on public holidays Support with accommodation & travel reimbursement Medical & dental insurance after six months Fully paid training from day one Ready to take the next step? Send us your detailed resume in English with the reference number SM_.
Your privacy is our priority! All information is safeguarded in compliance with data protection regulations.
(Astrea Recruitment, reg.
No 1809). We look forward to welcoming you!