Renewals Specialist (German, French, Portuguese & Spanish speakers needed) Lisboa

Renewals Specialist (German, French, Portuguese & Spanish speakers needed)
Lisboa
Lisboa, Lisboa, Portugal

Job Title: Renewals Specialist (German, French, Portuguese & Spanish speakers needed)

Location: Lisbon, Portugal

Salary: €35, 000 + €5k bonus & benefits

Employment Type: Full-Time, Permanent

Troi Search are delighted to be partnering with a global Saa
S company who are building a new Renewals team to serve their EMEA customers. With a highly experienced Renewals team in North America, this organisation is looking to replicate this in EMEA, based out of their new offices in Central Lisbon, Portugal.

* We are looking for two fluent German-speaking, one fluent French-speaking, one fluent Spanish-speaking and one fluent Portuguese-speaking Renewals Specialists *

Please note this role will be
- based (5 days per week) for the probation period (2-3 months), then moving to a
- working model.

Role Overview:

As a Renewals Specialist, you will be responsible for managing a portfolio of existing customers, ensuring their continued satisfaction, and driving renewals for their
- based services. You will work closely with their Customer Success, Sales, and Support teams as well as a Renewals team of 6 in Lisbon.

Key Responsibilities:

• Manage Renewals: Proactively manage a portfolio of existing customer accounts to drive renewals and reduce churn.
• Customer Relationships: Build and nurture
  - term relationships with customers, ensuring they are satisfied with the service and driving continued business.
• Account Health: Monitor the health of customer accounts, identify potential risks, and take appropriate actions to ensure renewals.
• Cross-functional Collaboration: Work closely with Customer Success, Sales, and Support teams to identify upsell and
  - sell opportunities.
• Reporting & Metrics: Maintain accurate records of renewal activities, track performance against KPIs, and report on renewal forecasts and outcomes.

Qualifications:

• Previous experience in a
  - facing role within the Saa
  S, tech, or
  - based industries is preferred (1+ years preferred).
• Proven track record in account management, customer success or renewals
• Excellent communication and interpersonal skills with the ability to build strong customer relationships.
• Strong negotiation skills and ability to handle objections with professionalism.
• Experience working with CRM platforms (ideally Salesforce)
• Fluent in English as well as one of the following: German, French, Spanish, Portuguese or Italian

What’s in it for you?

• Salary up to €35, 000 plus €5k bonus
• 25 days’ annual leave
• Private medical insurance
• Pension
• Daily food allowance

Sound like you? Apply now!