Remote: Order Support Specialist Backoffice (Dutch Speaker) Lisboa

Remote: Order Support Specialist Backoffice (Dutch Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Discover the perfect balance between working and enjoying the sun as a Payment Specialist for a technology company in a backoffice position. Are you fluent in Dutch and do you dream of remote work in an international work environment in a breathtaking holiday destination such as Portugal? Then this opportunity is for you!

Your responsibilities and impact as Payment Specialist will be:

• Backoffice is the core of the role.
• Handling Inbound Calls from customers replying to a callback request is mandatory.
• Specialists perform Outbound Calls whenever applicable to clarify further information with customers.
• Ensuring fast and swift resolutions for problems occurring during the lifetime of a web purchase.
• Liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues.
• You will receive escalations from
  - facing colleagues.

Skills, qualifications and interests you need to succeed in this role:

• Native Dutch speaker with a fluent level of English.
• Ability to work quickly and efficiently under deadline pressure.
• Proven ability to work and make decisions with minimal supervision.
• Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
• As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.
• Working in a
  - office environment with customer satisfaction in mind.
• Knowledge of SAP is an advantage; otherwise, we can help with that.

What’s in it for you?

• Type of contract: a
  - term fixed term contract, renewable every year.
• Working hours: full time (40h/week).
• Monday to Sunday, availability to work between 7am - 00:00, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule.

Salary conditions (*) – 2 options:

• Including free accommodation (shared flat, all bills included): 1040€ gross/month.
• Excluding accommodation: 1298€ gross/month.

For international candidates:

• Reimbursement of your initial flight expenses after 3 months.
• Help in paperwork, opening bank account, etc. upon your arrival.
• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
• Real career opportunities in different career paths.

(*) Compensation during training period if successful (10 days): 42. 72 euros per day.

Your Future Company:

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation, and social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!