Remote German-Speaking Customer Support Advisor Braga

Remote German-Speaking Customer Support Advisor
Braga
Braga, Braga, Portugal

Remote German-Speaking Customer Support Advisor

Join our client's team in Braga, a city renowned for its rich history, stunning architecture, and lively culture. The project you will be working for is for a leading global home furnishings retailer, dedicated to providing exceptional service and innovative products to customers worldwide. We are committed to quality, sustainability, and creating a better everyday life for our customers.

We are seeking a dedicated and
- focused German-Speaking Customer Support Advisor to join their remote team. In this role, you will be the first point of contact for our German-speaking customers, providing exceptional support and ensuring a positive experience with our products and services, all from the comfort of your home in Braga.

Responsibilities:

• Engage with German-speaking customers via phone, email, and chat to provide
  - notch support and assistance.
• Resolve customer inquiries and issues promptly and effectively, ensuring high levels of customer satisfaction.
• Collaborate with other remote team members to enhance the customer experience and improve service quality.
• Stay
  -
  - date with our products and services to provide accurate and relevant information to customers.
• Identify and escalate issues to appropriate teams when necessary to ensure quick resolution.

What We Offer:

• Competitive Salary: Enjoy a competitive salary along with
  - based incentives.
• Comprehensive Benefits: Health insurance, wellness programs, and other perks to support your
  - being.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Flexible Work Environment: Benefit from the flexibility of working remotely while being part of a supportive and dynamic team.
• Cultural Integration: Access to language courses, cultural orientation programs, and social events to help you feel connected to our team and the local community.

Requirements:

• Native or
  - native fluency in German.
• EU ID or Portuguese Residence card.
• Residing in the North of Portugal.
• Excellent communication and
  - solving skills.
• A positive and proactive attitude with a passion for delivering outstanding customer experiences.
• Previous experience in customer support or a similar role is a plus, but not required.
• Ability to work independently and efficiently in a remote work environment.

Join us and become a key player in providing excellent support to our German-speaking customers. Apply now to embark on an exciting remote journey while living in one of Portugal's most charming cities!