Remote German speaking Customer Service Representative in Portugal! Coimbra

Remote German speaking Customer Service Representative in Portugal!
Coimbra
Coimbra, Coimbra District, Portugal

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Remote German speaking Customer Service Representative in Portugal!, Coimbra

Client:

Cross Border Talents

Location:

Coimbra, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2937ee6393ca

Job Views:

3

Posted:

16. 03. 2025

Expiry Date:

30. 04. 2025

Job Description:

Cross Border Talents is looking for a German speaking Customer Support Representative to work for a global leading provider remotely in Portugal!

Description:

Your role will involve providing customer service via incoming calls, live chat, emails, and social media channels. You'll serve as a consultant to our customers, offering prompt and
- suited solutions to questions and issues.

Key Responsibilities:

• Assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social messaging channels.
• Adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums,
  - commerce reviews) channels.
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented.
• Document relevant case information for inbound customer requests.

What You Need:

• Native level of German (C1-C2 level)
• Fluency in English (at least B2 level)
• Good typing and computer skills (MS Office applications)
• Ability to explain complex concepts clearly
• Organizational,
  - making, and analytical skills
• Team player with a positive attitude
• High school diploma or equivalent
• Previous experience in customer service is an advantage, but not required
• Availability to work on rotational shifts

What You Can Expect from Us:

• Full-time role, hybrid or online if not in Sofia
• Comprehensive initial training and onboarding (fully paid).
• Professional Development and Career Navigation programs to support your career growth.
• Possibility to work remotely.
• Additional benefits including Health and Life Insurance, Transport allowance, Meal allowance!