Remote German-Speaking Customer Care - Smart Lighting Devices Lagos

Remote German-Speaking Customer Care - Smart Lighting Devices
Lagos
Lagos, Faro, Portugal

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Remote German-Speaking Customer Care - Smart Lighting Devices, Lagos

Client:

Cross Border Talents

Location:

Lagos

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a93a6dfd8142

Job Views:

7

Posted:

15. 03. 2025

Job Description:

Cross Border Talents is hiring German speakers residing between Coimbra and Algarve for a remote project in customer care!

Start Date: March 13, 2025

Contract Type: Fixed-Term Contract (CDD) 6 months, extendable

Work Schedule:

• Monday to Friday (including bank holidays)
• Rotational shifts between 07:00 AM and 07:00 PM

Responsibilities:

• Provide outstanding customer support via phone, email, and chat for Smart Lighting Devices
• Assist customers with troubleshooting, product information, and general inquiries
• Ensure high levels of customer satisfaction and resolve issues efficiently
• Maintain accurate records of interactions in the system

Requirements:

• Fluency in German (C1-C2 level) and good English skills (B2 level)
• Previous customer service experience is a plus
• Strong
  - solving skills and ability to work independently
• Excellent communication and interpersonal skills
• Must have one of the following valid documents:
• EU ID
• Portuguese Residence Card

This is a fully remote position within Lisbon, but relocation support is not provided. Candidates must be based in Coimbra to Algarve to be eligible.

If you meet the criteria and are ready to join a dynamic customer service team, apply today!

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