Remote - German Customer Support Representative Braga

Remote - German Customer Support Representative
Braga
Braga, Braga, Portugal

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Remote - German Customer Support Representative

Client: CBT

Location: Remote (Office based in Braga, Portugal)

Job Category: Other

EU work permit required: Yes

Job Reference: 59098f03a32e

Job Views: 4

Posted: 03. 03. 2025

Expiry Date: 17. 04. 2025

Job Description:

Job Title: German Customer Support Representative

Job Type: Full-time

Working Hours: Monday to Sunday - 24/7 (Rotative Shifts)

Days Off: 2 Rotative Days Off per week

Salary: Competitive Salary Package

Job Overview:

We are looking for a dedicated and motivated German Customer Support Representative to join our growing team. The ideal candidate will be fluent in German and will provide
- quality customer service to our German-speaking clients. This is a remote position, and the role involves working on a 24/7 rotative shift basis, ensuring continuous support for customers. You will also enjoy 2 rotative days off each week.

Key Responsibilities:

• Provide exceptional customer support in German via phone, email, and live chat.
• Address customer inquiries, resolve issues, and provide product information in a professional and efficient manner.
• Ensure customer satisfaction by identifying and resolving issues swiftly and effectively.
• Maintain
  - depth knowledge of products and services to assist customers accurately.
• Log all customer interactions into the CRM system for proper tracking and
  - up.
• Work closely with other team members to ensure seamless communication and service delivery.
• Adhere to company processes and guidelines to ensure consistent and
  - quality service.
• Stay up to date with any product updates and company news to ensure you can support customers effectively.

Requirements:

• Fluency in German (both written and spoken) is essential.
• Strong communication and interpersonal skills.
• Previous experience in customer service or technical support is advantageous.
• Ability to work in a
  - paced environment, handle multiple tasks, and meet deadlines.
• Flexibility to work 24/7 in a
  - based schedule, including weekends and holidays.
• Proficient in using CRM systems and other customer service tools.
• Strong
  - solving skills and attention to detail.
• EU citizenship or a valid work permit for Portugal.

How to Apply:

If you are passionate about customer service and fluent in German, we want to hear from you! Please submit your CV and a cover letter detailing your experience and qualifications.