Remote German Customer Support Representative Porto

Remote German Customer Support Representative
Porto
Porto, Porto District, Portugal

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Remote German Customer Support Representative, Porto

Client:

CBT

Location:

Porto, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3405755ed73c

Job Views:

5

Posted:

25. 01. 2025

Expiry Date:

11. 03. 2025

Job Description:

Job Title: German Customer Support Representative

Location: Remote (Office located in Braga, Portugal)

Job Type: Full-time

Working Hours: 24/7 Rotating Shifts (Monday to Sunday)

Days Off: 2 Rotating Days Off per week

Salary: Competitive Salary Package

Job Overview:

We are seeking a proactive and reliable German Customer Support Representative to join our team. As a key member of our customer service department, you will be responsible for assisting German-speaking customers with their inquiries and ensuring a high level of customer satisfaction. This is a remote position, with the option to work from our office in Braga, Portugal, on a 24/7 rotating shift schedule, providing flexibility with 2 rotating days off each week.

Key Responsibilities:

• Deliver outstanding customer support in German via phone, email, and live chat.
• Effectively manage customer inquiries, provide solutions, and offer detailed product information.
• Strive to resolve customer issues promptly and professionally, ensuring a positive customer experience.
• Maintain
  -
  - date knowledge of our products and services to deliver accurate and helpful assistance.
• Record and track customer interactions in the company’s CRM system for future reference.
• Collaborate with team members to enhance service quality and resolve complex customer issues.
• Follow company protocols and guidelines to ensure consistency in service delivery.
• Stay informed about product updates, company news, and customer service best practices.

Requirements:

• Native or fluent proficiency in German (both written and spoken) is essential.
• Strong communication skills and a
  - oriented attitude.
• Previous experience in customer support or related fields is preferred.
• Ability to manage multiple tasks in a
  - paced environment.
• Flexibility to work 24/7 in a rotating shift schedule, including weekends and holidays.
• Comfortable using CRM systems and customer service tools.
• Excellent
  - solving skills and attention to detail.
• EU citizenship or a valid work permit for Portugal.

How to Apply:

If you are passionate about customer service and fluent in German, we would love to hear from you! Please send your CV and cover letter detailing your experience and qualifications.