Remote German Customer Representative Porto

Remote German Customer Representative
Porto
Porto, Porto District, Portugal

Job Title: German Customer Representative
Location: Porto, Portugal (Remote, Hybrid, or Onsite)
Company: Cross Border Talents

About Us:
At Cross Border Talents, we specialize in connecting skilled professionals with global opportunities. We are based in the vibrant city of Porto, and we're looking for a German-Speaking Customer Representative to join our team. Whether you prefer to work remotely, split your time between our office and home, or work onsite in Porto, we offer flexible working options to suit your lifestyle. If you’re passionate about providing exceptional customer service and fluent in German, we’d love to have you onboard!

What You’ll Be Doing:

• Providing support to our German-speaking customers: Respond to inquiries via email, phone, and chat, delivering professional, timely, and efficient customer service.
• Resolving customer issues: Help customers solve their challenges, offering clear solutions and guidance with a friendly attitude.
• Collaborating with internal teams: Work with various departments to resolve complex issues and improve customer satisfaction.
• Contributing insights: Share customer feedback and insights to improve processes, products, and services.
• Exceeding customer expectations: Go above and beyond to provide exceptional service that leaves customers satisfied and impressed.

What We’re Looking For:

• Fluent in German (both written and spoken): You’ll be communicating directly with German-speaking customers, so fluency is essential.
• Customer-oriented mindset: A passion for helping customers, resolving issues, and ensuring they have a positive experience.
• Excellent communication skills: Ability to communicate effectively, both verbally and in writing, in a clear, professional, and friendly manner.
• Problem-solving abilities: Able to think quickly, tackle challenges, and offer effective solutions to customers.
• Previous customer service experience (preferred but not required): Experience in customer support is a bonus, but we are happy to train the right candidate.
• Comfortable with flexible working: You’re adaptable to working remotely, hybrid, or onsite in Porto, and thrive in a flexible environment.
• Tech-savvy: Comfortable with customer service platforms and eager to learn new tools.

Why You Should Join Us:

• Flexible work options in Porto: Work remotely, hybrid, or onsite from Porto, one of Portugal’s most exciting cities with a great
  - life balance.
• Work-life balance: Enjoy flexible working hours that help you manage both your professional and personal life.
• Opportunities for growth: We’re committed to helping you develop in your role, with plenty of opportunities for career advancement.
• Dynamic, inclusive team: Join a diverse team where your ideas are valued, and collaboration is key.
• Competitive salary and benefits: Receive a competitive salary, health benefits, and other perks to ensure you feel supported and valued.

Ready to Join Us?
If you’re a fluent German speaker with a passion for customer service and are excited about flexible work opportunities in Porto, we want to hear from you! Apply now and take the next step in your career with Cross Border Talents.