Remote German Customer Advisor Porto

Remote German Customer Advisor
Porto
Porto, Porto District, Portugal

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Job Title: Remote German Customer Advisor
Location: Porto, Portugal (Remote)
Company: Cross Border Talents

About Us:
At Cross Border Talents, we specialize in connecting top talent with global opportunities. Our mission is to support businesses in building exceptional teams that span across borders, and we’re currently expanding our team in Porto. We’re looking for a German-Speaking Customer Advisor to join us remotely, providing exceptional customer support to clients from all around the world. If you have a passion for customer service, speak German fluently, and enjoy working in a flexible remote environment, this role is for you!

What You’ll Be Doing:

• Providing exceptional support to German-speaking customers: Manage inquiries via email, phone, and live chat, offering prompt and effective solutions.
• Resolving issues and offering expert advice: Help customers navigate challenges, troubleshoot problems, and guide them to the best solutions.
• Collaborating with teams: Work closely with other departments to ensure a smooth, seamless experience for our customers.
• Gathering and sharing feedback: Provide valuable insights based on customer interactions, helping us continuously improve our products and services.
• Ensuring customer satisfaction: Always go the extra mile to exceed customer expectations and foster
  - term relationships.

What We’re Looking For:

• Fluent in German (both written and spoken) – As you’ll be assisting German-speaking customers, fluency is essential.
• Customer-focused mindset: A passion for helping others and a drive to deliver excellent service.
• Excellent communication skills: Ability to express yourself clearly and professionally, both in writing and over the phone.
• Problem-solving ability: Think on your feet, resolve customer issues quickly, and provide creative solutions.
• Previous customer service experience (preferred but not required): Experience in customer support is a plus, but we’re happy to train the right candidate.
• Comfortable with remote work: You thrive in a remote working environment and are
  - motivated to meet goals and deadlines independently.
• Tech-savvy: Familiar with customer service platforms or open to learning new tools.

Why You Should Join Us:

• Work remotely from Porto: Enjoy the flexibility of remote work, while living in Porto – one of Europe’s most vibrant and picturesque cities.
• Flexible working hours: Enjoy a
  - life balance with a flexible schedule that allows you to work from the comfort of your home.
• Career growth opportunities: We’re invested in your development, with opportunities for career progression and skill development.
• Collaborative, supportive team: Be part of a global, inclusive team where creativity and teamwork are encouraged.
• Competitive salary and benefits: We offer an attractive salary package, health benefits, and other perks to ensure you’re well taken care of.

Ready to Join Us?
If you’re a fluent German speaker with a passion for customer service and are looking for a rewarding remote career, we want to hear from you! Apply now to join Cross Border Talents and be part of a
- thinking, international team.