Relocation Support- Junior Customer Service Representative Lisboa

Relocation Support- Junior Customer Service Representative
Lisboa
Lisboa, Portugal

Responsibilities

• Handle customer inquiries via phone, email, and chat, delivering prompt and professional responses.
• Assist customers with
  - related questions, order issues, and technical troubleshooting.
• Escalate more complex issues to the relevant teams when needed.
• Strive to ensure customer satisfaction by providing efficient and effective solutions.
• Keep accurate records of customer interactions in the CRM system.

Requirements

• Fluency in German (C2 level) with strong English communication skills (B2 level or higher).
• Excellent
  - solving abilities and attention to detail.
• Willingness to work on a rotational schedule, including weekends and public holidays.
• No previous experience required – entry-level applicants are encouraged.
• Availability to work
  - site in Lisbon.

What We Offer

• Competitive salary with an attractive benefits package.
• Private health insurance.
• Comprehensive paid training to support your success.
• A multicultural, inclusive, and supportive team environment.
• Opportunities for career development and growth within the company.

Work Schedule

• Monday to Friday: 08:00 AM to 08:00 PM (rotational shifts).
• Saturday and Sunday: 08:00 AM to 05:00 PM (rotational shifts).
• Days Off: 2 rotational days off per week.