Relocation Support- French Customer Advisor Lisboa

Relocation Support- French Customer Advisor
Lisboa
Lisboa, Lisboa, Portugal

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Relocation Support - French Customer Advisor, Lisbon

Client: Cross Border Talents

Location: Lisbon, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 7a0e9045c340

Job Views: 4

Posted: 24. 01. 2025

Job Description:

Key Responsibilities

1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
2. Assist customers with
   - related questions, order issues, and technical concerns.
3. Escalate complex cases to the appropriate team for further resolution.
4. Ensure customer satisfaction by offering clear, accurate, and effective solutions.
5. Record and document customer interactions and outcomes in the CRM system.

Qualifications

1. Fluency in French (C2 level) with strong communication skills in English (B2 level or higher).
2. Excellent
   - solving skills and a keen attention to detail.
3. Flexibility to work in rotational shifts, including weekends and public holidays.
4. No prior experience required – open to
   - level candidates.
5. Ability to work
   - site in Lisbon.

What We Offer

1. Competitive salary and benefits package.
2. Private health insurance.
3. Comprehensive training to ensure your success in the role.
4. A collaborative and supportive work environment.
5. Opportunities for career development and progression within the company.

Work Schedule

1. Monday to Friday: 08:00 AM to 08:00 PM (rotational shifts).
2. Saturday and Sunday: 08:00 AM to 05:00 PM (rotational shifts).
3. Days Off: 2 rotational days off each week.