Regulatory Compliance Operation Lead Lisboa

Regulatory Compliance Operation Lead
Lisboa
Lisboa, Lisboa, Portugal

Responsibilities

• Maintain and develop key client relationships.
• Own the delivery of service and service metrics to clients.
• Support quality programs.
• Embed new processes and workflows into the team.
• Drive continuous improvement and
  - add initiatives.
• Meet obligations established within the client.
• Assess and implement change and strategic directions.
• Ensure process documentation is complete and robust.
• Coach, develop, and manage team members.
• Resolve serious issues and manage escalations.
• Allocate resources and responsibilities across the team to deliver business results and develop team members.
• Oversee formal evaluation processes for team members, including career development, salary review, and performance management.

Minimum Requirements

• Graduate with more than 4 years of working experience, preferably with 2 years of domain knowledge.
• Quick learner with a proven ability to grow and lead a team.
• Excellent oral and written communication skills.
• Passion for learning and creative problem solving.
• Proven track record of success in previous work experiences.
• Strong computer applications skills.
• Good knowledge of the culture and language of the supported countries is an advantage.
• Ability to solve urgent matters and work under pressure.
• Good organizational skills and ability to multitask.
• Analytical frame of mind.