Regulatory Compliance Operation Lead - Lisboa

Maintain and develop key client relationships.
Own the delivery of service and service metrics to clients.
Support quality programs.
Embed new processes and workflows into the team.
Drive continuous improvement and
- add initiatives.
Meet obligations established within the client.
Assess and implement change and strategic directions.
Ensure process documentation is complete and robust.
Coach, develop, and manage team members.
Resolve serious issues and manage escalations.
Allocate resources and responsibilities across the team to deliver business results and develop team members.
Oversee formal evaluation processes for team members, including career development, salary review, and performance management.

Graduate with more than 4 years of working experience, preferably with 2 years of domain knowledge.
Quick learner with a proven ability to grow and lead a team.
Excellent oral and written communication skills.
Passion for learning and creative problem solving.
Proven track record of success in previous work experiences.
Strong computer applications skills.
Good knowledge of the culture and language of the supported countries is an advantage.
Ability to solve urgent matters and work under pressure.
Good organizational skills and ability to multitask.
Analytical frame of mind.

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