Rececionista de 3ª Lisboa

Rececionista de 3ª
Lisboa
Lisboa, Lisboa, Portugal

Job Number: 24210461

Job Category: Rooms & Guest Services Operations

Location: Sheraton Lisboa Hotel & Spa, Rua Latino Coelho, 1, Lisbon, Portugal, 1069

Schedule: Full Time

Located Remotely? N

Position Type: Non-Management

Position Summary

Process all guest
- ins,
- outs, room assignments, and room change/late
- out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers,
- outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate