Real Time Analyst - Urgent Hire Lisboa

Real Time Analyst - Urgent Hire
Lisboa
Lisboa, Lisboa, Portugal

We are on the lookout for a brilliant Real Time Analyst to join our exceptional team at Teleperformance in Lisboa.

Growing your career as a Full Time Real Time Analyst is a fantastic opportunity to develop relevant skills.

If you are strong in project management, people management and have the right drive for the job, then apply for the position of Real Time Analyst at Teleperformance today!

What you can expect

In this role, you will monitor different levels of contact center activities on a daily basis and analyze performance data in real time. The main purpose is to identify weak points and suggest more efficient management solutions to supervisors and managers.

Join us as a Real Time Analyst! At TP, we love new ideas and new thinking. Can you develop strong work relationships? Do you love to break silos? Are you a
- solver? Can you question with confidence? Are you eager to take accountability of your work? Together as one, we’ll drive great results!

What you'll do

• Generate and deliver real time reports to operations management team;
• Compare contacts forecasts with actual results to examine variances;
• Proactively identify scheduling gaps and offer solutions to solve them;
• Provide performance analysis to ensure accurate, timely reporting to support business decisions;
• Support Supervisors by identifying and suggesting more efficient management solutions;
• Interact with other departments to improve and maximize project results;
• Be an active part in the processes of continuous improvement, proposing improvement and innovation methods across the department and the company.

What you'll need

• Higher Education Degree (preferential);
• Fluency in English (minimum B2);
• Experience in project management and implementation;
• Proficient in Excel, Word and Outlook;
• Knowledge of SQL, BI tools or Workforce Management software is a plus;
• Initiative and problem solving skills;
• Analytical ability and
  - oriented;
• Team player with good communication skills.

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Friendly and collaborative working environment;
• Challenging and rewarding work as a Real Time Analyst;
• Wealth of opportunities;
• Modern and centrally located buildings with cafeteria facilities and excellent public transportation connection;
• Health Insurance;
• Free Portuguese language courses, sport activities and organized events;
• Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit.

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!

With more than 13, 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.

Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.

Benefits of working as a Real Time Analyst in Lisboa:

• Company offers great benefits
• Opportunities to grow
• Competitive salary