Real Time Analyst Lisboa

Real Time Analyst
Lisboa
Lisboa, Lisboa, Portugal

The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyses performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.

If you feel like this is up your speed, then this may be the opportunity for you!

What you'll do

• Generates and delivers real time reports to Operations Management Team;
• Compares call forecasts with actual results to examine variances, proactively identifies scheduling gaps and offers solutions to solve them;
• Provides performance analysis to ensure accurate, timely reporting to support business decisions;
• Proving support to Supervisors by identifying and suggesting more efficient management solutions;
• Control the Service Levels;
• May perform other duties as requested not specifically addressed in this document.

What you'll need

• Higher Education Degree (preferential);
• Proficient in Excel;
• Fluency in English (minimum C1);
• For internal candidates JUMP Certification for Real time Analyst completed;
• Experience in project management and implementation (desirable);
• Experience managing in Customer Experience Management operations (desirable).

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 12, 000 employees from 111 nationalities, TP Portugal provides services in 35 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

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