Quality Specialist Porto

Quality Specialist
Porto
Porto, Porto District, Portugal

THE CARWOW GROUP

Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the
- to destination for
- changing. Designed to reach drivers everywhere with our
- blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.

What started as a simple reviews site, is now one of the largest online
- changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1. 8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest You
Tube channels in the world with over 1. 1 billion annual views, sell 1. 2 million print copies of our magazines and have an annual web content reach over 350million.

WHY JOIN US?

We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of Linked
In and Shopify) to accelerate our growth plans!

As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.

Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).

Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising
- changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!

THE ROLE

We are seeking a highly analytical and
- oriented Quality Specialist to join our team. The successful candidate will be responsible for overseeing quality assurance in our company while developing better quality control strategies. The Quality Specialist will be responsible for interpreting and analysing business requirements and designing and implementing appropriate solutions. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong understanding of quality assurance processes.

WHAT YOU'LL BE DOING

1. Conduct timely audits of customer interactions to ensure compliance with quality standards
2. Identify and share best practices and areas for improvement to enhance agent performance, internal processes, and training
3. Collaborate on the development and implementation of new quality control procedures
4. Create engaging coaching and training materials to address identified improvement opportunities and boost productivity
5. Deliver coaching and training on internal process improvements, new tools, and agent development skills
6. Think critically about existing processes and suggest improvements
7. Develop and maintain
   - specific onboarding plans to equip new hires for success in customer service

WHAT YOU'LL NEED

Please note: We know that no candidate will be the perfect match for all we've listed in this posting, so we’d encourage you to apply if you feel you're close to the brief but not an exact match. Ideally you’ll:

1. Experience in a Quality Assurance role, with a preference for experience using Quality Assurance Management Systems.
2. Strong analytical skills, with the ability to identify potential process improvements from isolated incidents.
3. Excellent communication skills, and the ability to translate complex processes into clear and engaging training materials.
4. Adaptable and able to work with imperfect information, while motivating teams to implement process changes.
5. Positive attitude and able to motivate others.
6. Curious, eager to learn, and committed to continuous improvement.
7. Proficient in Google Workspace.

WHAT’S IN IT FOR YOU

1. Hybrid working
2. Competitive salary to fund that dream holiday to Bali
3. Matched pension contributions for a peaceful retirement
4. Share options - when we thrive, so do you!
5. Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
6. Life Assurance for (even more) peace of mind
7. Monthly coaching sessions with Spill - our mental wellbeing partner
8. Enhanced holiday package, plus Bank Holidays
9. Work from abroad for a month
10. Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
11. Bubble childcare support and discounted nanny fees for little ones
12. The latest tech (Macbook or Surface) to power your
    - sending talents
13. Up to £500/€550 home office allowance for that massage chair you’ve been talking about
14. Generous learning and development budget to help you master your craft
15. Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
16. Refer a friend, get paid. Repeat for infinite money

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.