Quality Assurance Analyst (German) Lisboa

Quality Assurance Analyst (German)
Lisboa
Lisboa, Lisboa, Portugal

David Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams.  The main goal of the Quality Assurance Analyst is to serve as an expert in quality standards.  

Position: Quality Assurance Analyst

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Act as the
  - to person for quality guidelines, ensuring adherence and consistency across all tasks
• Review and rate diverse content types, including audio, video, text, and photos, in line with task guidelines
• Provide thorough, written explanations to support your ratings and enhance overall rater quality
• Participate in calibration sessions with the team and stakeholders, following the direction of the team lead
• Conduct peer audits as part of the quality process and assist in training initiatives when needed
• Collaborate with team members to share insights and best practices, driving continuous improvement
• Manage multiple assignments independently, balancing various tasks with minimal guidance
• Assist the team lead or manager during the interview process for future hires
• Ensure all tasks meet key performance indicators (KPIs) to prevent any business impact
• Work concurrently on multiple customer projects, consistently meeting or exceeding client expectations.

REQUIREMENTS:

• Native / fluent in German (C1) both verbal and written. Fluent in English (minimum B2 level)
• Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal)
• University degree would be an advantage but is not required
• Computer literate being comfortable using G Suite
• Highly
  - oriented with a rigorous and analytical approach
• Excellent verbal and written communication skills, with the ability to present reasoning in a clear, concise, and logical manner
• Willingness / ability to work flexible shifts.  
• Strong sense of logic and sound
  - making abilities 

OFFER

• Comprehensive medical coverage
• Access to 5, 000+ free courses, practice tools, and certifications, focusing on advanced technologies
• Attractive salary and allowances based on role and experience
• 4 weeks of paid vacation annually
• Enjoy a dynamic, supportive work environment with regular celebrations, wellness activities, and strong team camaraderie