Quality Analyst - Italian Speaker Lisboa

Quality Analyst - Italian Speaker
Lisboa
Lisboa, Lisboa, Portugal

Are you a fluent Italian speaker with strong English skills and a passion for quality?

We are seeking a motivated individual to join the team of a renowned multinational company, working on a project for one of the world's leading social media platforms.

This is an exciting opportunity to lead a team focused on content review and customer support.

responsabilidades chave

Quality Monitoring and Evaluation:

Conduct thorough reviews of Italian language content moderation and customer support interactions to assess adherence to quality standards and guidelines.

Evaluate the effectiveness of moderation and support processes in delivering a positive user experience.

Monitor and analyze the performance of Italian content reviewers, providing constructive feedback and coaching.

Track key performance indicators (KPIs) related to Italian language moderation and support quality.

Analyze data to identify trends, areas for improvement, and potential risks.

Identify and recommend improvements to moderation and support processes to enhance efficiency and effectiveness.

Provide guidance and support to Italian content reviewers on best practices and quality standards.

competências

Requirements:

Fluent in Italian (C1 level minimum) and residing in Lisbon, with availability for daily office work (Sete Rios).

Good English skills.

Analytical and critical thinking skills,
- oriented.

Empathy and customer service excellence.

Previous experience in a call center environment. Applications without this experience will not be considered.

Experience in specific roles of Quality Analyst and/or Trainer are very valuable.

Minimum: High-school diploma.

Must hold EU citizenship or a valid work permit for Portugal (residence card).

principais benefícios

What we offer:

Direct contract with the company.

Base salary: €1000

Project Adder: €50

Role Adder: €100

Language Bonus: €50

Meal Allowance: €7. 17 per day

Performance Bonus: Up to €120

Full-time job.

Excellent work atmosphere.

Modern office building, close to public transportation (train, metro, bus).

Growth opportunities through development programs.

Fun and engaging
- wide initiatives, including a wellness program.

24/7 Team, Diverse Schedules: 8-Hour Shifts. Experience the benefits of shift work, including potential for
- peak hours and a variety of shift options. Our 24/7 operation allows for 8-hour shifts that cater to different preferences.

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Don't miss this chance to grow your career with a leading company! Apply Now!