Quality Analyst & Team Leader - German Speaker Lisboa

Quality Analyst & Team Leader - German Speaker
Lisboa
Lisboa, Lisboa, Portugal

Are you a fluent German speaker with strong English skills and a passion for quality, leadership, and
- driven performance?

We are looking for Quality Analysts and Team Leaders to join a renowned multinational company specializing in customer support.

This is an exciting opportunity to be part of a team focused on content review and customer support, with a strong emphasis on performance analysis and reporting.

This on-site position in Lisbon (Sete Rios) offers a fantastic opportunity to grow your career in an international and dynamic work environment.

About the Roles

Quality Analyst

• Monitor and evaluate customer interactions to ensure quality standards.
• Provide feedback and coaching to enhance team performance.
• Identify trends and improvement opportunities for operational efficiency.
• Collaborate with management to implement best practices.

Team Leader

• Supervise and support a team of customer support agents.
• Ensure operational goals and KPIs are met.
• Conduct coaching sessions and performance reviews.
• Foster a positive and productive work environment.

Requirements

Fluent German (C1 minimum) and strong English skills.

Residing in Lisbon with availability for
- site work (Sete Rios).

Analytical mindset,
- solving skills, and attention to detail.

Strong empathy and customer service focus.

Previous call center experience is mandatory.

Experience in leadership or training roles is highly valued.

Minimum high-school diploma.

EU citizenship or a valid work permit for Portugal (residence card).

What We Offer:

• Direct contract with the company.
• Base Salary: within €1000 and €1100
• Project Bonus: €50
• Role Bonus: €100
• Language Bonus: €200
• Meal Allowance: €7. 17 per day
• Performance Bonus: Up to €120
• Full-time shifts on a rotating schedule, including night shifts and two rotating days off per week.
• Modern office in a prime location, close to public transport (train, metro, bus).
• Career growth opportunities through training and development programs.
• Engaging
  - wide initiatives, including a wellness program.

If you are looking for a challenging and rewarding opportunity in customer support and content review, apply now and join our team!